Fraud Specialist

Canyon View Credit Union•West Jordan, UT

just now•$22 - $27•Hybrid

About The Position

The person in this position will review and analyze fraud reports, risk alerts and various reports to reduce the level of risk exposure to members, and process fraud claims according to policies and regulations. Also, every employee is responsible for fulfilling our Mission Statement: “We elevate our members' financial experience through best-in-class service and solutions.”

Requirements

One to two years similar or related experience.
Must have a High School diploma, GED, or other equivalent.
Experience in the financial industry is strongly preferred.
Good working knowledge of accounting practices and principles.
Excellent communication and organizational skills.
Be proficient with business machinery and have a working knowledge of Microsoft Office.

Nice To Haves

Experience in the financial industry

Responsibilities

Assist members/branch/departments with Fraud related questions via phone and email.
Contact members to verify transactions for alerts received from various fraud detection systems.
Review and analyze fraud trends to determine possible member exposure to fraud. And if warranted, freeze accounts, user access, and transactions.
Work fraud queues or emails to potential fraud alerts, scams, bad accounts, check, ACH etc.
Work fraud alerts and create cases in fraud system.
Review miscellaneous fraud reports.
Research fraud patterns and scams and document.
Update and maintain fraud logs.
Write procedure and educational documents.
Participate in mentoring and training other employees.
Understands the Bank Secrecy Act and how it is applied.
Other duties as assigned.