Fraud Detections Representative

Grace Mar Services Inc • Charlotte, NC

2d • Onsite

About The Position

Do you have a passion for helping others and giving them peace of mind? Protecting people and businesses from fraudulent activities? You’ll review and analyze cases to prevent and detect fraud. You’ll work to resolve issues and protect the interests of the client and their customers via phone or email. Be part of a promising future around fraud prevention and safety. You’ll contribute to the safety and security of digital ecosystems.

Requirements

• High school diploma or GED
• 1 year or more of fraud or investigations experience
• Strong understanding of the customer service experience
• Analytical and solutions-oriented mindset
• Computer experience
• Proficient with Microsoft Suite (including Word, Excel, PowerPoint, and Outlook)

Responsibilities

• Answer incoming calls from customers with respect and empathy as you determine next steps
• Monitor and analyze transactions to detect and prevent fraudulent activities
• Navigate multiple technologies while staying engaged with customers
• Utilize analytical skills to identify patterns and irregularities to determine action required based on established procedures to protect the customers
• Identify risk and prevent loss from fraud reports, referrals from fraud email box, and return items (multiple sources/platforms).
• Track and document action taken in a timely and correct manner to provide a record of activity and meet audit and compliance requirements
• Collaborate with cross-functional teams to enhance fraud prevention strategies for projects

Benefits

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Base wage of $21 per hour plus performance bonus opportunities
• PTO
• tuition reimbursement
• health and wellness incentives

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED