Customer Service Representative- Fraud - Remote

CBE Companies•Remote-TN, TN

4d•$14 - $15•Remote

About The Position

CBE Companies is seeking to fill Remote Customer Service Representative positions. This role involves representing the client on the phone to consumers, utilizing effective relationship-building skills to partner with customers and problem-solve to prevent fraud. The position requires navigating multiple systems while functioning efficiently on the computer. The focus is on protecting the client's brand reputation and creating a positive customer experience. CBE provides paid training, work-from-home equipment, and a pathway to success with support, strong leadership, and a great team environment.

Requirements

Excellent verbal and written communication skills
Able to work flexible work schedule, required weekends and holidays as needed
Must be able to retain training concepts through a 6 week training program and apply all concepts when starting on the production floor
Attention to detail
Ability to be coached and apply coaching feedback
Willingness to learn and help others
Tolerance for repetitive work
Successfully demonstrates the ability to work in a fast-paced environment
Successful compliance related to attendance requirements and work schedule adherence
Positive attitude with the ability to remain calm in stressful situations
Flexible to schedule changes
Must be able to perform the essential job duties of the position
Must be able to remain in a stationary seated position up to 85% of the work shift
Must be able to occasionally move about inside the office to access office machinery, file cabinets or attend meetings
Must be able to operate a computer and other office productivity machinery, such as a calculator, copy machine, printer, scanner, fax machine
Must be able to communicate with consumers and maintain compliance with all federal, state and local laws, rules and regulations
Must be able to communicate with consumers and maintain compliance with corporate objectives and standard operating procedures
Must be able to exchange accurate information with co-workers, consumers and/or clients or vendors who have work related inquiries
High School Diploma or equivalent
Six months of Customer Service Experience
One year of experience in a Windows based computer environment
Background Check required

Nice To Haves

Located in Clarksville, TN
Internet service hard wired to your home as wifi will not work

Responsibilities

Reduce fraud losses while focused on customer experience and protection
Analyze account processes and transactions to identify undetected frauds and correlated activities
Review, identify, and deter fraudulent activity
Look for trends to proactively identify characteristics of “good” vs. “fraudulent” orders
Receive inbound calls and make outbound calls related to potentially fraudulent activities
Analyze available information via multiple internal and external tools to achieve the proper Fraud/Not Fraud decision
Accurately document accounts in a timely manner on the computer while speaking to the customer
Achieve schedule adherence and compliance expectations
Meet productivity and call quality standards
Follow dispute resolution and customer escalation processes consistently
Adhere to all guidelines and requirements set forth by individual clients
Retain training concepts through a 6-week training program and apply all concepts when starting on the production floor