Fraud & Claims Operations Manager

Wells Fargo & Company • Chandler, AZ

1d • Hybrid

About The Position

Wells Fargo is seeking a Fraud & Claims Operations Manager in the Claims Assistance Center Claims team. In this role, you will manage and develop a team of supervisors, analysts, specialists, or consultants, and engage management, vendors or related functional areas associated with fraud and claims investigations. You will identify and recommend opportunities for implementation of procedures, controls, and trend data to ensure proactive identification, prevention execution, detection, investigation, recovery, and government or internal reporting of fraud and claims activity. You will make decisions and resolve issues regarding fraud and claims to meet business objectives, and interpret and develop data and reports on emerging risk in the fraud environment to implement functional area policies or procedures which will maximize efficiency and enhance customer service. You will collaborate and consult with customers, vendors, and other functional areas to resolve escalated issues, and interact directly with fraud and claims management to develop and implement functional area policies or procedures to support Wells Fargo's business goals. You will also manage the allocation of people and financial resources for Fraud and Claims Operations and mentor and guide talent development of direct reports and assist in hiring talent.

Requirements

• 4+ years of Fraud Claim Investigations or Policy Violations, Risk Management or Compliance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 2+ years Leadership experience

Nice To Haves

• 4+ years direct management experience
• Contact center management experience
• Prior experience managing supervisory staff
• Strong leadership skills, including demonstrated success building effective teams, developing managers, and continually engaging team members
• Motivational skills and ability to optimize staff performance through staff selection, training, and motivation activities
• Experience working closely with other fraud managers and business partners
• The ability to conceptualize, develop and implement process improvements
• Excellent analytical and project management experience
• Demonstrated strong oral and written communication skills
• Ability to present complex material in a digestible, consumable manner to all levels of management
• Ability to provide leadership to a virtual or remote team
• Knowledge and understanding of operations support area such as scheduling, staffing, planning, and administration

Responsibilities

• Manage and develop a team of supervisors, analysts, specialists, or consultants
• Engage management, vendors or related functional areas associated with fraud and claims investigations
• Identify and recommend opportunities for implementation of procedures, controls, and trend data to ensure proactive identification, prevention execution, detection, investigation, recovery, and government or internal reporting of fraud and claims activity
• Make decisions and resolve issues regarding fraud and claims to meet business objectives
• Interpret and develop data and reports on emerging risk in the fraud environment to implement functional area policies or procedures which will maximize efficiency and enhance customer service
• Collaborate and consult with customers, vendors, and other functional areas to resolve escalated issues
• Interact directly with fraud and claims management to develop and implement functional area policies or procedures to support Wells Fargo's business goals
• Manage allocation of people and financial resources for Fraud and Claims Operations
• Mentor and guide talent development of direct reports and assist in hiring talent

Benefits

• Wells Fargo is an equal opportunity employer.
• Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company.
• They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions.
• There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
• Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
• Wells Fargo maintains a drug free workplace.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees