Fraud & Claim Operations Consultant

Wells Fargo•Chandler, AZ

2d•Hybrid

About The Position

Wells Fargo is seeking a Financial Crimes Operations Consultant to support the Commercial Card Fraud Prevention team within Consumer and Small Business Banking Fraud Operations. The team monitors transaction activity and fraud trends, analyzes strategy and model performance, and identifies ways to strengthen fraud detection while minimizing customer impact. It helps protect customers and the bank by ensuring fraud prevention strategies and models remain effective across authorization and authentication channels, including EMV 3-D Secure. The consultant collaborates with Visa, Mastercard, fraud model vendors, Product, Technology, Operations, and risk partners to support and enhance Commercial Card fraud prevention capabilities. The role implements and validates production changes and supports fraud model governance, including performance monitoring, documentation, model changes, annual reviews, and remediation. It also identifies opportunities to improve fraud detection strategies and overall model effectiveness. The position offers a hybrid work schedule and is based at a stated job-opening location in Charlotte, North Carolina, or Chandler, Arizona. Employees may need to work additional hours. The position is not eligible for Visa sponsorship.

Requirements

At least 2 years of experience in fraud, fraud investigations, claim transactions or policy violations, risk management, or compliance; equivalent experience may be demonstrated through work experience, training, military experience, education, or a combination of these.
Ability to work additional hours as needed.
Willingness to work on-site at the stated job-opening location; the position offers a hybrid work schedule.

Nice To Haves

At least 2 years of experience with Visa and Mastercard credit card processing and fraud prevention.
At least 1 year of experience using FIS and/or TSYS platforms.
Knowledge of EMV 3-D Secure (3DS), card-not-present fraud, and authentication strategies.
Experience analyzing financial, account, and transactional activity to support fraud investigations and claim outcomes.
Strong analytical and critical-thinking skills, including the ability to evaluate complex information and make sound, risk-based decisions.
Proficiency gathering, validating, and analyzing information from multiple sources to produce thorough, well-documented investigative findings and recommendations.
Experience identifying fraud trends, patterns, anomalies, or recurring issues through investigative and data analysis.
Excellent verbal and written communication skills, including communicating investigative findings and recommendations to business partners and senior leaders.
Ability to build effective partnerships and maintain relationships with stakeholders across departments and multiple lines of business.
Ability to manage multiple priorities in a fast-paced environment while maintaining accuracy and attention to detail.
Experience using Microsoft Office, including Excel, PowerPoint, and Teams.

Responsibilities

Participate in research and consultation, and complete root-cause analysis of fraud and claims transactions, policy violations, and unusual situations with moderate to high risk.
Identify opportunities for detailed examination to detect patterns, trends, anomalies, and schemes in transactions and relationships across multiple businesses.
Conduct investigative research using appropriate techniques and independent judgment to analyze risk data and provide input and recommendations for fraud and claims strategies.
Present recommendations for resolving fraud risks, control failures in bank processes and procedures, and more complex cases.
Develop knowledge while exercising independent judgment on projects and initiatives, or specialize in a particular type of fraud and claims.
Collaborate and consult with management, business partners, colleagues, and internal customers.
Monitor transaction activity, fraud trends, and fraud strategy and model performance.
Implement and validate production changes and support fraud model governance, including performance monitoring, documentation, model changes, annual reviews, and remediation.
Identify opportunities to improve fraud detection strategies and model effectiveness.