Fraud & Chargeback Coordinator

Sea World•Orlando, FL

About The Position

SeaWorld is a world-renowned leader in the themed-park and entertainment industry. Our success is built on a passion for caring for animals and a dedication to delivering positive, memorable experiences to people from around the world. Were also committed to helping ambitious people achieve their professional best. We're always seeking exceptionally skilled and knowledgeable individuals to join our team. What you get to do: Proactively monitor and review internet sales and transaction data for suspicious activity and possible fraud Investigate and resolve irregular transactions Maintain detailed records of suspicious activity, analyze trends, communicate fraud patterns to management and provide recommendations for loss mitigation as needed Verify and reconcile input to financial reporting system output Partner with Investigations to detect, mitigate, and prosecute fraud Track and document findings to be used for risk assessment and metrics Review policies and procedures with regard to POS systems and register controls Cross-train to develop a more well-rounded knowledge of the Finance/Accounting department Organize and oversee special projects What it takes to succeed: Perform system-related research Detail-oriented with demonstrated analytical and problem-solving skills and the ability to recognize non-obvious systems activity patterns Track and report metrics Determine best practices and recommend process improvements Multi-task and adapt to changes in a fast paced work environment Advanced knowledge of all Microsoft Office applications Excellent written and verbal communication skills What else is important: Preferred Bachelor's degree in Finance, Criminal Justice or Management Information Systems Minimum of two years' work experience dealing with electronic payment fraud or risk operations or chargeback operations Auditing experience preferred Accertify platform experience preferred Advanced knowledge of Excel preferred Knowledge of PCI regulations preferred The perks of the position: Paid Time Off Complimentary Park Tickets and Passes Park Discounts on Food and Merchandise Medical, Dental, and Vision Insurance 401K Retirement plan Voluntary Insurance Life Insurance Disability Benefits Tuition Reimbursement Dependent and Health Care Flexible Spending Accounts Employee Assistance Program Legal Assistance Plan EEO Employer: SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.

Requirements

Detail-oriented with demonstrated analytical and problem-solving skills and the ability to recognize non-obvious systems activity patterns
Multi-task and adapt to changes in a fast paced work environment
Advanced knowledge of all Microsoft Office applications
Excellent written and verbal communication skills
Minimum of two years' work experience dealing with electronic payment fraud or risk operations or chargeback operations

Nice To Haves

Preferred Bachelor's degree in Finance, Criminal Justice or Management Information Systems
Auditing experience preferred
Accertify platform experience preferred
Advanced knowledge of Excel preferred
Knowledge of PCI regulations preferred

Responsibilities

Proactively monitor and review internet sales and transaction data for suspicious activity and possible fraud
Investigate and resolve irregular transactions
Maintain detailed records of suspicious activity, analyze trends, communicate fraud patterns to management and provide recommendations for loss mitigation as needed
Verify and reconcile input to financial reporting system output
Partner with Investigations to detect, mitigate, and prosecute fraud
Track and document findings to be used for risk assessment and metrics
Review policies and procedures with regard to POS systems and register controls
Cross-train to develop a more well-rounded knowledge of the Finance/Accounting department
Organize and oversee special projects
Perform system-related research
Track and report metrics
Determine best practices and recommend process improvements