Fraud Analytics Manager - Banking & AI Solutions

EXL•New Jersey, NJ

About The Position

The Fraud Analytics Manager designs and evaluates fraud-focused decisioning and conversational AI solutions for a banking client. The role combines fraud-domain expertise with hands-on analysis and the ability to turn fraud policies, operating procedures, and data into clear, accurate, testable decision logic. It requires sound judgment when handling banking and transactional data and coordination across Fraud Operations, Business, Technology, and Analytics teams. The position serves as the key US-based coordination point between client stakeholders and India-based delivery teams.

Requirements

Bachelor's or master's degree in Business, Finance, Economics, Statistics, Data Science, Computer Science, or a related field.
At least 4 years of experience in fraud analytics, fraud operations, risk analytics, or a related banking domain.
Strong understanding of banking fraud, preferably in retail banking, consumer cards, payments, disputes, or fraud operations.
Experience with transactional data, unauthorized transaction data, disputes, fraud cases, or investigation outcomes.
Ability to interpret complex business policies and procedures and convert them into structured business rules or decision logic.
Experience designing test cases, evaluation criteria, validation frameworks, or quality-control processes.
Hands-on proficiency in SQL and working knowledge of Python and/or advanced Excel.
Strong analytical judgment and attention to detail when reviewing data and business logic.
Strong client coordination, stakeholder management, presentation, and documentation skills.
Ability to explain complex fraud and analytical concepts clearly to business and technical audiences.
Experience working in cross-functional environments with geographically distributed teams.

Nice To Haves

Experience in consumer cards, retail banking, payments, or digital fraud.
Basic understanding of AI and large language model concepts, including prompting, fine-tuning, deterministic workflows, evaluation, and ground truth.
Experience evaluating AI-generated outputs or recommendations against established business rules and expected outcomes.
Familiarity with data-labeling or annotation processes and tools used to build golden datasets.
Prior experience working directly with banking clients in an analytics, consulting, risk, or technology-delivery environment.

Responsibilities

Partner with Fraud Operations, Business, Analytics, and Technology stakeholders to understand fraud processes, policies, data, and business requirements.
Interpret and simplify fraud standard operating procedures, translating them into clear, accurate, and testable decision logic.
Review and validate decision logic against documented policies, operational scenarios, and expected business outcomes.
Analyze transactional and fraud-related data, including disputes, unauthorized transactions, card activity, and investigation outcomes.
Apply appropriate controls when handling personally identifiable information and other sensitive banking data.
Use SQL, Python, and/or advanced Excel for data analysis, testing, reconciliation, and validation.
Identify gaps, inconsistencies, and ambiguous scenarios across fraud procedures, data, and decision logic.
Coordinate client discussions and drive alignment across Fraud Operations, Business, Technology, and other stakeholder groups.
Prepare and deliver client-ready presentations, evaluation summaries, process documentation, and progress updates.
Manage on-site client interactions and coordinate requirements, feedback, and delivery with India-based teams.
Track key decisions, open questions, risks, dependencies, and validation outcomes through to completion.