Fraud Analyst

Waukesha State Bank • Waukesha, WI

4d • Onsite

About The Position

Waukesha State Bank's Fraud Analyst plays an important role in protecting the bank and its customers by identifying and responding to suspicious activity across checks, ACH, wires, and debit cards. In this position, you'll monitor transaction reports, investigate potential fraud, and connect directly with customers to resolve concerns and minimize losses. You'll review questionable items, take action to secure accounts when needed, and document detailed case information, while also supporting Card Operations through debit card fraud intake and customer interviews. This opportunity is ideal for someone who enjoys problem-solving and thrives in a fast-paced, team-oriented environment. Strong communication, sound judgment, and the ability to manage multiple priorities are key to success in this role. A background in banking, card services, or fraud is helpful, along with knowledge of regulations such as Regulation E. If you're detail-oriented, customer-focused, and motivated to make an impact in a community bank setting, this role offers a great path to grow your fraud and investigation expertise. Profile: Waukesha State Bank is one of the largest locally owned and independent community banks in Wisconsin, with 14 full-service offices located throughout Waukesha County. Our strength as a successful and growing financial services provider is rooted in a long-standing commitment to serving the community with a personalized, one-on-one approach to banking and an emphasis on customer service. This is an onsite position in Waukesha County, WI Employment with Waukesha State Bank is contingent upon the successful completion of a criminal background check and drug screen. EOE Disability/Vet

Requirements

• Strong communication skills
• Sound judgment
• Ability to manage multiple priorities
• Detail-oriented
• Customer-focused

Nice To Haves

• Background in banking, card services, or fraud
• Knowledge of regulations such as Regulation E

Responsibilities

• Identifying and responding to suspicious activity across checks, ACH, wires, and debit cards
• Monitoring transaction reports
• Investigating potential fraud
• Connecting directly with customers to resolve concerns and minimize losses
• Reviewing questionable items
• Taking action to secure accounts when needed
• Documenting detailed case information
• Supporting Card Operations through debit card fraud intake and customer interviews

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed