Fraud Analyst

Zoom

1d • Hybrid

About The Position

The Anti-Fraud team requires additional resources due to growing operational demands and the strategic expansion of Zoom’s offerings. An Analyst is needed to manage investigative workloads and support automation and detection efforts. This ensures adequate capacity for new product launches while sustaining high-quality responses during on-call rotations. Maintaining platform integrity and meeting customer service standards remains a priority.

Requirements

• Academic foundation in Computer Science, Data Analysis, or a related field.
• 2+ years of hands-on analytical experience using SQL and Python.
• Able to interpret complex datasets and deliver actionable insights.
• Demonstrate a problem-solving mindset and the ability to translate technical findings into clear business logic.
• Communicate effectively across teams to ensure alignment and clarity in fast-paced environments.
• Build collaborative relationships with cross-functional partners to enhance fraud prevention strategies.
• Bring curiosity, ownership, and a continuous improvement attitude to every investigation and project.

Responsibilities

• Analyzing fraud alerts and customer tickets to identify and mitigate fraudulent activity.
• Investigating emerging fraud patterns using data insights to enhance detection systems.
• Developing and maintaining reports summarizing fraud trends and performance metrics.
• Collaborating with cross-functional teams to improve workflows and communication.
• Participating in on-call rotations, making timely decisions to protect platform integrity.

Benefits

• Award-winning workplace culture
• Commitment to delivering happiness
• Benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health
• Support work-life balance
• Contribute to their community in meaningful ways

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees