Fraud Analyst

Questrade Financial Group•Toronto, ON

8d•Hybrid

About The Position

Questrade Financial Group (QFG), through its companies - Questrade, Questbank, Questrade Wealth Management, Community Trust Company, Zolo, and Flexiti, provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, real estate services, financial services and more. We use cutting-edge technology to help Canadians become much more financially successful and secure. At QFG, we combine human-centric collaboration with AI-driven innovation to redefine financial services. The ideal candidate will be a catalyst for change, using AI to transform and deliver unparalleled customer experiences and shaping a future where AI empowers our teams to do their best work. Join our diverse, inclusive, and hybrid workplace to unleash your creativity and nurture your curiosity without limits. If you share this sense of infinite possibility, come shape your future at QFG. The Fraud Risk Management team is accountable to proactively, comprehensively combat fraud for all of Questrade Financial Group (“QFG”); to help Canadians become much more financially successful and secure. Reporting to the Manager, Fraud - this role is responsible for conducting an investigative analysis to identify, assess, determine, report, and action on activity to mitigate financial and/or reputational risk for “QFG” and their customers. The Fraud Analyst is expected to conduct timely and accurate reviews on various fraud types across all lines of business within “QFG” and payment channels (e.g. brokerage trading, wires, pre-authorized debits/EFTs, digital bank fraud, etc.). The Fraud Analyst is also expected to ensure alerts and investigations are evaluated, documented, managed and escalated appropriately by following the standard operating procedures. The successful candidate will work closely with internal and external partners when conducting investigations.

Requirements

Hold a University degree in business, statistics or criminology
Have 2+ years experience working in financial services, risk management, and/or financial crimes (i.e. AML, Fraud, etc.)
Have a solid understanding of risk and technology management as applied to fraud and/or criminal risk
Have strong written and verbal communication skills with all stakeholders
Are self-motivated, energetic and results-oriented and committed to adding value to the organization
Have strong analytical and problem solving skills with the ability to recognize trends and identify root causes and opportunities for improvement
Are knowledgeable in financial products, services, and processes
Are a critical thinker with an outside-the-box mindset
Understand the impact that your work has on the company and customer journey

Nice To Haves

Are a Certified Fraud Examiner (CFE) or Certified Financial Crime Specialist (CFCS)
Have a solid understanding of Google Suite applications and their functionality

Responsibilities

Monitoring and analyzing various information provided through detection systems, tools, reports, or manually evaluating, investigating and determining required actions.
Overseeing Service Level Agreements and Alert Queues/Inboxes to timely action alerts and requests.
Identifying fraud patterns and trends; engaging with appropriate business partners to escalate if needed.
Working closely and effectively with the rest of the Fraud Team in sharing information and trends for fast actioning.
Supporting the collection of evidence and information to be used for multiple purposes including incident reports/filings, loss prevention, litigation and criminal prosecution, management information and statistics, and process improvements.
Documenting actions and information found throughout the investigation to develop and maintain account/case files.
Engaging with clients through various communication channels to deliver an outstanding client experience helping our clients become much more financially successful and secure.
Educating & providing advice to stakeholders and clients to meet their immediate security needs and provide tailored solutions to protect them and prevent fraud losses.
Promoting operational excellence within the department while balancing the need to conduct appropriate, thorough investigations.
Providing input and developing recommendations for process and customer service improvements.
Maintaining productive relationships with all internal and external stakeholders
Preparing reports, notifications and activity/case filings to leadership or as required.
Exercising judgment to identify, diagnose, and solve problems.
Staying abreast of financial crimes risk trends, relevant regulations and compliance standards.
Other duties or accountabilities as needed.