Fraud Analyst

IBC•San Antonio, TX

5d•Onsite

About The Position

The Fraud Analyst is responsible for the analysis and support of all data trends related to Check Fraud chargebacks, charge-offs, and Red E disputes. Utilize the VISA Data Manager system for data analysis; develop processes for Fraud department related reporting. The statements on this job description are intended to describe the general nature of level of work being performed by incumbents. They are not an exhaustive list of all responsibilities, duties, and skills required by all incumbents.

Requirements

Excellent verbal and written communication skills
Superb analytical skills
Ability to organize and analyze complex data sets
Strong interpersonal and organizational skills
Ability to easily grasp and comprehend AML risks specific to a business unit and develop extensive user requirements as well as recommend automated solutions to reduce those risks
Ability to use pivot tables and work with an advanced statistical database and statistical methods and functions
Bachelor's degree in Business Administration or related technical discipline or 1-2 year’s work experience in said field preferred
Computer literacy and proficiency in Microsoft Office Suite (Word, Excel, Project, PowerPoint)

Responsibilities

Serve as key liaison to Fraud division for addressing specific business functions related to the Day 2 Review Report, VISA Data manager, VISA Resolve OnLine (VROL), and other systems as they become available
Collaborate with FIU division to identify, document and communicate business needs and provide solutions
Plan, elicit, capture, analyze and validate business, functional and technical requirements to improve processes for the Check Fraud and Reg E teams
Perform current state analysis of existing business systems, applications and functions
Produce timely and high-quality requirements-related work products, including requirement specifications and process flows
Answer questions and clarify requirements for Fraud related system and enhancement requests
Document, analyze and assess current business processes and underlying systems / applications
Prepare reporting documents to track Reg E Stale Items, Profit & Loss analysis, top vendor fraud reports, VISA Risk Management alerts, Chargebacks, and Charge-offs
Prepare analytical write-ups, supported with empirical evidence, defining current trends along with proposed solutions to resolve developing issues
Prepare sample reviews for the Day 2 Report Review team to study items where the team did not place proper holds
Other duties as required by the Fraud Department