Fraud Analyst

Nymbus, Inc.

4d • Remote

About The Position

Nymbus helps banks and global financial services organizations transform their capabilities and drive value in today’s digital marketplace. At Nymbus, we believe when you set off on the path to innovation you should feel excitement and confidence, not fear and dread. With Nymbus we are bringing delight back into the banking process. We want our partners to be thrilled about the possibilities we are creating together and the lasting impact our collaboration will bring to the industry and consumers. The journey to growth begins with doing something different. And that journey starts with the great people that make Nymbus. Thank you for considering and entrusting Nymbus to be the catalyst that helps take your career through your next chapter.

Requirements

• At least 3 years of experience in fraud detection, investigation or a related field.
• Past experience working in a financial institution or in a fintech environment.
• Understand assignments and complete work independently without requests for repeated direction.
• Understand basic process flows and upstream & downstream impacts.
• Require limited manager intervention between assignment and delivery.
• Recognize, own and learn from mistakes.
• Open minded and adaptable to new ideas in a changing environment.
• Exceptional attention to detail.
• Comfortable navigating multiple systems and applications, utilizing resources to solve routine challenges.
• Ability to multi-task and to function efficiently in a high volume, fast paced, deadline oriented environment.
• Diligent time management, prioritization and analytical skills.
• Team building, interpersonal, and relationship building skills.
• Proven strong verbal/written communication and interpersonal skills.
• Ability to handle complex situations requiring analysis or research while using independent judgment.
• Ability to identify issues and demonstrate analytical, research and problem resolution skills.
• Existing knowledge of banking policies, procedures, government regulations.
• Excellent customer service skills and ability to handle routine/occasional customer service inquiries independently.
• Proficient in Microsoft Office applications.
• Ability to work with minimal supervision in decision making.
• Contributor to team success.

Nice To Haves

• Some college, with preference for Business, Criminal Justice, or Finance-Related concentration preferred but not required.
• Familiarity with other fraud detection tools and platforms (Verafin, DataVisor) preferred but not required.
• Fraud certification desired.

Responsibilities

• Monitor and analyze transactions and account activities to identify suspicious activity and potential fraud.
• Utilize various fraud detection tools to identify and prevent fraud proactively.
• Accurately document fraud attempts, trends and loss events.
• Speak to account holders, victims and fraudsters where appropriate to gather further information and supporting documentation.
• Review and process customer claims of unauthorized activity related to Debit card, Credit card, ACH, P2P and Bill Payments using a variety of systems.
• Analyze dispute cases and merchant documentation to determine chargeback eligibility.
• Keep management up to date on fraud-related incidents, emerging trends and make recommendations for process improvements.
• Ensure that all alerts and cases are handled in an efficient and timely manner.
• Regularly exercise discretion and independent judgment in the performance of essential job functions.
• Provide cross-functional support to internal operational and support teams by response to internal messaging systems, transfer of phone calls, or providing input on transaction decisions escalated for fraud review.
• Effectively communicate with clients and operational teams, while maintaining response times within our standard Service Level Agreement timeframes.
• Other duties as assigned

Benefits

• Annual Cash Bonus and Equity Options commensurate with the role level and experience.
• Fully Remote.
• 401(k) plan.
• Insurance - Health, Dental, and Vision.
• Time Off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree