Fraud Analyst

First Service Credit Union • Houston, TX

23h • Onsite

About The Position

Serve as the credit union's primary specialist for non-card fraud detection, investigation, and loss mitigation across all electronic channels. Proactively monitor, investigate, and resolve fraudulent or suspicious activity involving Digital Banking (online/mobile banking), ACH origination, wire transfers, internal member-to-member transfers, Remote Deposit Capture (RDC), bill pay, and other non-card payment channels. Ensure full compliance with Regulation E, NACHA rules, UCC, FFIEC guidance, and internal policy while minimizing member impact and financial loss to the credit union.

Requirements

• One year to three years of similar or related experience.
• A high school education or GED.
• Expert knowledge of Regulation E (error resolution for electronic transfers), NACHA Operating Rules, UCC.
• Strong investigative and analytical skills with keen attention to detail.
• Proficiency in Verafin (or similar fraud platform), Q2/Alaris digital banking, core processing system, ACH/wire platforms, and RDC systems.
• Ability to interpret IP logs, device IDs, velocity patterns, and behavioral anomalies.
• Comfort making rapid, risk-based decisions that balance member experience and loss exposure.
• Excellent documentation and written communication skills.

Nice To Haves

• Frequent contact with members (often during high-stress fraud events) and internal partners. Must demonstrate empathy, clear communication, and the ability to explain technical and regulatory concepts calmly.

Responsibilities

• Thoroughly investigate and resolve fraud cases involving Digital Banking takeover/compromise, fraudulent ACH and wire transfers, unauthorized internal member-to-member transfers, bill pay fraud, and RDC check fraud.
• Conduct detailed research using transaction logs, login history, device fingerprinting, IP analysis, member statements, and originator documentation to determine liability and recover funds where possible.
• Adhere to all Regulation E, NACHA, and UCC timelines.
• Monitor and action real-time fraud alerts from the core system, digital banking platform (Alkami, Alogent, etc.), Verafin, ACH/Wire monitoring tools, and other detection systems.
• Make rapid risk-based decisions on transaction blocks, account restrictions, or member contact.
• Identify emerging fraud trends and typologies across non-card channels; recommend detection rule enhancements, policy changes, or system configuration updates to the Fraud Supervisor and Risk Management team.
• Perform other job-related duties as assigned and remain current on evolving fraud tactics and all regulatory requirements affecting electronic banking channels.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED