Fraud Analyst (Part-Time)

Interac Corp.•Toronto, ON

7d•Hybrid

About The Position

Every transaction matters. Every Canadian matters. At Interac, we protect both — driving trust, security, and inclusion, so our digital economy thrives. Founded in 1984, Interac connects Canadians through secure digital payments, advanced identity verification and industry-leading fraud protection. Connecting banks, businesses, and individuals, Interac enables millions to send, receive, and manage money safely and effortlessly every day — across both digital and physical environments. As the backbone of Canada’s financial ecosystem, Interac facilitates over 20 million transactions daily, supported by trusted partnerships with government and financial institutions. Consistently ranked as Canada’s most reputable financial technology brand, Interac is deeply embedded in the daily lives of Canadians. The vacant Part-Time Fraud Analyst (Part-Time) role will report to the Leader, Fraud Operations. Fraud Analysts operate in a high-paced team environment, responsible for identifying and mitigating real-time threats across INTERAC products and services, including INTERAC e-Transfer, Konek Gateway Service, Interac Direct, International Remittance, Interac Debit & Cash (including cross-border transactions), and other emerging offerings. By evaluating high-risk transactions and managing customer escalations, Fraud Analysts play a critical role in maintaining the safety and security if Interac products. Acting as the primary point of contact for client fraud operations teams, Fraud Analysts collaborate closely with fraud and risk teams at financial institutions and partner organizations to proactively detect and prevent fraudulent activity. Through adherence to established fraud management protocols, fraud analysts ensure that customer escalations are handled efficiently and in alignment with INTERAC’s commitment to best-in-class customer service.

Requirements

Bachelor’s degree in finance, Business Administration, Criminal Justice, Information Technology, or a related field. An equivalent combination of education and relevant work experience may also be considered.
Prior experience in customer service is an asset, contributing to effective client interactions and client resolution management.
Attention to detail and accuracy in data review
Basic data analysis skills to identify trends and anomalies
Effective investigative skills with a focus on efficiency and managing large volumes of alert investigations
Clear and concise written and verbal communication abilities
Strong organizational and time management skills
Ability to follow established processes and work independently with minimal supervision
Basic proficiency in Microsoft Office Suite, especially Excel, is an asset
Eligibility to work for Interac Corp. in Canada in a full-time capacity.

Responsibilities

Ensure compliance with established Fraud Management processes and KPIs to maintain a consistent approach to fraud alert investigations.
Oversee centralized fraud mailboxes, promptly addressing stakeholder inquiries and escalating threats to protect the Interac brand reputation.
Review, prioritize, and escalate client information requests as required, ensuring responses are timely and precise.
Utilize the MUSIC framework (Measure, Understand, Solve, Implement, Check) in conjunction with available tools and data to extract key insights with a goal of continuous improvement in fraud detection.
Identify and escalate emerging fraud trends with fraud operations and countermeasures to sustain effective fraud operations detection and countermeasures effectiveness.
Support the INTERAC e-Transfer Helpdesk by managing and resolving tickets within established SLAs.
Monitor accuracy, health and functionality of enterprise fraud systems, immediately escalating any system errors or issues to ensure continuity in fraud prevention.
If required, act as a backup for Sr. Analysts, supporting tasks such as post-change validations, application health checks, and UAT/regression testing to strengthen system reliability and business value for stakeholders.