Fraud Analyst - Remote

UnitedHealth Group•Eden Prairie, MN

1d•$60,200 - $107,400•Remote

About The Position

The Fraud Analyst supports the Directed Spend fraud team by monitoring key dashboards and alerting tools for suspicious activity, handling transactional disputes, and completing case reviews. The Fraud Analyst reviews assigned tools and performs fraud investigations to ensure suspected fraud is identified, remediated appropriately, and resolved across cases originating from various sources. The Fraud Analyst is expected to have a deep understanding of fraud and be able to lead investigations and summarize findings appropriately as a subject matter expert. This position is full-time. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am – 5:00pm CST/EST. It may be necessary, given the business need, to work occasional overtime. You will enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Requirements

2+ years of experience in banking or financial services industry
1+ years of experience in payment fraud investigations, online fraud investigations, or financial crime risk management
1+ years of experience in payment card operations, disputes, chargebacks, or fraud analysis
1+ years of experience with Excel (e.g., filter, sort, V-lookup, pivot tables, etc.)
All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Nice To Haves

Familiarity with database querying (SQL)

Responsibilities

Investigate system-generated alerts to confirm transaction legitimacy and identify suspected fraud
Conduct operational investigations and research to support assigned potential fraud cases
Analyze transaction data to identify trends, anomalies, and other fraud risk indicators
Draft review summaries that clearly document trends, key evidence, and investigation outcomes
Maintain complete and timely case documentation, including findings, actions taken, and final disposition
Investigate transaction disputes and coordinate card replacement and member reimbursement when applicable
Escalate suspected fraud, repeat patterns, or high-risk activity to leadership for review and action
Manage a case queue by prioritizing work to meet multiple deadlines and service expectations