Fraud Analyst I

Bangor Savings Bank•Bangor, ME

8d•$45,002 - $68,599•Onsite

About The Position

The Fraud Analyst works within the Risk Management team and is responsible for supporting Bangor Savings Bank’s mission to identify, monitor, investigate, and report suspicious activity relating to account fraud, payment card fraud, payment card disputes, money laundering, identity theft, or other suspected violations of law and Bank policy. The Fraud Analyst will work with peers, management, business line managers, compliance, and legal counsel to ensure the effectiveness of security and fraud practices.

Requirements

Minimum of two years banking experience required
High degree of analytical skills and the ability to handle complex problems
Exhibits professionalism in handling multiple tasks in a fast paced-environment
Organized, sets priorities, and meets deadlines
Strong communications skills, both verbal and written
Excellent customer service skills required
Attention to detail, emphasis on accuracy
Strong multitasking skills including the ability to remain highly accurate with the data while completing multiple simultaneous tasks
Ability to work with little supervision
High Microsoft Word, Outlook, and Excel proficiency required.

Nice To Haves

College degree preferred.
Relevant work experience accepted.
Experience with Verafin, Centrix, and Fiserv a plus.

Responsibilities

Processes incoming customer payment card disputes from the Branches and Bangor Support.
Works with business lines and customers to handle disputes from reception to resolution.
Stays up-to-date on all requirements and changes pertaining to relevant regulations and contracts including but not limited to: Regulation E, MasterCard, Fiserv, Verafin, and BSB customer agreements.
Triages transaction monitoring alerts, system reports, referrals from other departments and additional means to identify suspicious and/or fraudulent activity in areas such as online banking, wires, ACH, check kiting, check fraud, account abuse, payment cards, and identity theft.
Conducts timely analysis and investigations of alerts and anomalous transactions to identify potential suspicious or fraudulent activity and/or identify theft.
Monitors and evaluates dispute trends and implement transaction blocking rules to prevent additional customer and/or bank losses.
Maintains comprehensive case files and ensures appropriate documentation is retained in accordance with regulatory requirements.
Interacts and assists Bank customers, employees, and various law enforcement agencies regarding investigations of potential fraudulent transactions and provides comprehensive and timely information.
Makes recommendations to management pertaining to all processes and procedures related to fraud and customer disputes.
Proactively looks for improvements in the processes supporting bank goals of customer service, operational efficiency, and financial success.
Participates in and/or conducts ongoing training sessions for bank personnel regarding fraud as well as acts as a resource within the Risk Management Department.
Assists in other Risk Management activities as deemed necessary in order to administer the Bank’s enterprise wide risk management program.
Proactively communicates with manager, team members, internal/external customers to ensure timely resolution of all problems and customer complaints.
Assists in research and resolution of complex customer complaints/issues as appropriate.
Assists in ensuring that the Bank is in compliance with local, state and federal regulations.
Interacts harmoniously and effectively with others, focusing upon the attainment of bank goals and objectives through a commitment to teamwork.
Conforms to acceptable punctuality/attendance standards as expressed in the Employee Handbook.
Performs additional duties as requested.