Fraud Analyst I - CommunicationsR68262 Fraud Analyst I - Communications- Mon-Fri 11:00am to 8:00pm, Sat 9:00am to 3:00pm (Open)

Fifth Third Bank•Cincinnati, OH

10h•Onsite

About The Position

The Fraud Analyst I is a cross-functional position within Fraud Operations at Fifth Third Bank. This role supports Fraud Detection, Fraud Communication, and Domestic Collections teams based on staffing and business needs. Responsibilities include analyzing fraud detection system alerts, communicating with customers and internal stakeholders, processing fraud check dispute claims, and assisting leadership in developing policies and procedures to reduce fraud risk. The role requires attention to detail, multi-tasking, communication, and critical thinking skills. The Fraud Analyst is responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures. They are accountable for doing the right thing for customers and colleagues, ensuring actions and behaviors drive a positive customer experience, and managing, monitoring, and reporting risks within the Bank's risk appetite.

Requirements

One to three years of experience in fraud, banking, investigative work, or a related field preferred.
Associate's degree or equivalent work experience.
Strong analytical, problem-solving, multi-tasking, and conflict resolution skills.
Strong oral and written communication skills; ability to communicate effectively verbally and in writing with internal and external customers on fraud related matters.
Functional understanding of federal and state laws and regulations related to fraud as well as functional understanding of bank fraud industry trends.
Proactive in identifying potential concerns and following-up to resolve such issues.
Excellent teamwork, interpersonal, and relationship building skills.
Ability to make decisions or know when to escalate matters to management.
Ability to collaborate with others, initiate action, adapt to change, and accept challenging assignments.
Ability to communicate effectively with management.
Ability to work independently and complete assigned work in a timely and accurate manner.
Proficiency with Microsoft Office Suite.

Responsibilities

Review, analyze, and decision fraud detection system alerts in accordance with the Fraud Department’s policies, processes, and procedures.
Communicate directly with customers and bank personnel to address fraud risk and concerns, educating on fraud topics as needed.
Open and prep fraud cases.
Appropriately escalate matters associated with fraud activity that warrant engagement to supervisory staff.
Provide fraud-related support and work with the first line of defense for the Bank.
Work with various business units to understand the alerted activity and ensure compliance with laws.
Meet scheduling and time tracking expectations to support performance tracking.
Meet performance, quality, and customer service standards.
Perform other duties as required.