Franchisee Onboarding Manager

Unleashed Brands • Bedford, TX

7d • Onsite

About The Position

The Franchisee Onboarding Manager is a critical role within the Unleashed Brands family, serving as the primary guide for new franchisees during the pivotal transition from signing a franchise agreement to their official Grand Opening. You will be the "project pilot," ensuring that every system, training requirement, and equipment installation is executed with precision and speed. Your mission is to manage the complexity of a multi-brand environment, ensuring that each assigned location stays on track, on schedule, and fully prepared to deliver an exceptional brand experience from day one.

Requirements

• Proven experience managing complex, multi-layered projects with strict deadlines.
• Proficiency with project management software (e.g., Monday.com, Asana, SmartSheet) and the ability to learn brand-specific operational systems quickly.
• Exceptional verbal and written communication skills, with the ability to manage expectations and provide firm yet supportive follow-ups.
• An eagle eye for detail, particularly regarding contract requirements, equipment lists, and training certifications.
• Ability to pivot between different brands within the Unleashed Brands portfolio, understanding the unique nuances of each.

Responsibilities

• Maintain and monitor comprehensive project plans and schedules for multiple assigned locations simultaneously for all brands in the Unleashed Brands enterprise.
• Utilize project management systems to track real-time progress, ensuring all milestones are met according to the brand’s specific timeline. Determine changes to timelines or workflows as needed to maintain momentum.
• Proactively identify potential bottlenecks or delays and implement corrective actions to keep the project on track.
• Document task progression to each location to provide internal stakeholders with clear visibility on onboarding status.
• Ensure all operational systems (POS, HR/Payroll, brand specific back-office software, etc) are configured and deployed at the appropriate stages of the build-out.
• Verify that all training requirements for franchise owners and their management teams are completed, tracked, and documented.
• Confirm that all brand standards and compliance hurdles are cleared prior to the location opening.
• Coordinate the purchase and installation of Furniture, Fixtures, and Equipment (FF&E) for each location.
• Liaise with approved vendors to ensure orders are placed accurately and deliveries are timed to coincide with construction and opening milestones.
• Conduct regularly scheduled touchpoints and status meetings with franchisees to provide updates, gather information, and offer guidance.
• Act as the primary point of contact for internal and external onboarding inquiries, maintaining a high level of professional communication and support.
• Ensure franchisees feel empowered and informed throughout the pre-opening process.
• Continually assess project risks and issues; develop and implement creative solutions where applicable to mitigate delays.
• Act as a self-starter with the ability to work independently to drive results while remaining a collaborative team player who can integrate seamlessly into broader corporate initiatives.
• Performs other duties as assigned

Benefits

• Paid bi-weekly
• Company Paid Holidays
• Flexible Paid Time Off
• Paid Parental Leave
• Multiple health care insurance plans that cover medical, dental, prescription, vision, and employer HSA contributions
• Competitive 401(k) Program with employer matching contributions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed