Franchise Support Specialist

Home Franchise Concepts • Flower Mound, TX

12d • Hybrid

About The Position

The Franchise Support Specialist plays a critical role in supporting the success of franchise owners from onboarding through grand opening and beyond. This individual works closely with the Operations Manager and Onboarding Specialist to ensure franchisees and their teams are equipped with the tools, training, and guidance needed to launch and grow successfully. This is a highly hands-on role with a strong emphasis on new location openings, field training, and ongoing franchisee support. The ideal candidate thrives in a fast-paced environment, is comfortable traveling, and is passionate about developing people and driving operational excellence.

Requirements

• Bachelor’s degree preferred or equivalent experience.
• 2–4 years of experience in operations, training, franchise support, or related fields.
• Strong communication and interpersonal skills with the ability to influence and build relationships.
• Comfortable leading meetings, training sessions, and group facilitation.
• Highly organized with strong attention to detail and ability to manage multiple priorities.
• Willingness to travel up to 50%.

Nice To Haves

• Experience in franchising, multi-unit operations, or field support is a plus.

Responsibilities

• Partner with the Operations Manager and Onboarding Specialist to support successful franchise launches.
• Serve as the primary launch lead during new location openings, ensuring readiness across training, operations, and compliance.
• Travel up to 50% to provide on-site support during openings.
• Co-facilitate onboarding for new franchisees and ensure readiness prior to grand opening.
• Drive structured post-onboarding follow-ups, tracking milestones and addressing gaps through grand opening.
• Assist in creating, refining, and maintaining training materials aligned with brand standards.
• Establish and reinforce consistent execution standards across onboarding and openings.
• Lead and facilitate Mastermind sessions to drive collaboration and accountability.
• Act as a primary point of contact for early-stage franchisees, proactively identifying risks and escalating issues as needed.
• Own project execution in support of the Operations Manager on key initiatives.
• Support broader operational needs while delivering high-quality service and responsiveness to franchisees.

Benefits

• medical, dental, and vision insurance
• Flexible Spending Accounts (FSAs)
• Health Savings Accounts (HSAs)
• supplemental life insurance
• annual discretionary bonus
• 401(k) retirement plan, which includes matching contributions equal to 100% of the first three percent of eligible compensation contributed and 50% of the next two percent.
• 10 paid holidays
• 8 paid hours for associates to volunteer in their community
• open time off to support work-life balance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree