Franchise Business Specialist

Whataburger Restaurants•San Antonio, TX

5d•Hybrid

About The Position

As a Franchise Business Specialist, you’ll help strengthen and protect the Whataburger brand by supporting franchise partners through clear processes, thoughtful communication, and consistent governance. You’ll Make a Difference by improving franchise tools, standards, and reporting that drive compliance and operational excellence. By serving as a reliable partner and advocate for the franchise community, you’ll Serve with Heart, ensuring questions and concerns are addressed with care and responsiveness. You’ll Win as One by collaborating across Legal, Operations, and Support teams to align priorities and solve challenges. And by continuously improving franchise processes, insights, and communication, you’ll Move Forward Boldly, helping the franchise system grow stronger and more efficient.

Requirements

Bachelor’s degree or equivalent relevant work experience
Experience supporting projects, programs, or cross‑functional initiatives
Strong organizational and documentation skills
Ability to analyze information and summarize key insights
Clear written and verbal communication skills
Strong attention to detail and follow‑through
Ability to work collaboratively across teams and stakeholders
Proficiency with Microsoft Office tools (Excel, Word, PowerPoint, Outlook)

Nice To Haves

Experience in franchise, restaurant, or multi‑unit operations
Familiarity with governance, compliance, or contract‑based environments
Experience creating reports, dashboards, or executive summaries
Exposure to process improvement or change management
Experience supporting senior leaders or cross‑department initiatives

Responsibilities

Support execution of the Franchise Governance Operating Model
Manage franchise tools, templates, standards, and resources
Track and support franchise agreement compliance requirements
Serve as a liaison between Whataburger and the franchise community
Respond to and resolve franchisee inquiries and ad hoc requests
Analyze franchise governance trends and prepare management reports
Maintain accurate documentation, logs, and tracking tools
Communicate compliance expectations clearly and consistently
Coordinate and support franchise meetings and governance forums
Assist with continuous improvement of franchise processes and workflows

Benefits

Competitive Weekly Pay
Bonus Program that scales up to 2.5X payout potential based on company results
5 weeks PTO
Flex Weeks
Paid Corporate Holidays
Paid Parental Leave
401(k) match $1/$1 up to 4%
Competitive Medical, Dental and Vision Benefits
Short-term and Long-term Disability Benefits
Opportunities for Career Development and Growth
Whataburger Family Foundation - Scholarship Program (dependents eligible) and Hardship Grant Assistance
Discounted Meals for You and a Guest
Wireless Service Discounts
Computer & Software Discounts
Fitness / Gym Discounts
Awards and recognition for all you do
Retirement Celebration Program