Franchise Performance and Compliance Manager

Fortify Companies•Kennesaw, GA

1d•Remote

About The Position

This is an operational ownership role where you will monitor performance data across carrier-managed accounts, hold franchise locations accountable to compliance standards, and protect the relationships that keep Rytech's network trusted by carriers like USAA and Liberty Mutual. You are the person who catches gaps before they become escalations and coaches franchise partners toward the standard rather than just reporting on it. If you are organized, data-comfortable, and energized by making a network run better, this is your opportunity.

Requirements

3+ years of experience in operations, compliance, or account management in a field service, restoration, or franchise environment
Proven ability to track, analyze, and act on operational performance data
Strong written and verbal communication skills; comfortable delivering feedback and holding partners accountable
Proficiency with spreadsheets, reporting tools, and standard business platforms
Detail-oriented with the ability to manage competing priorities without losing track of the details

Nice To Haves

Experience managing or supporting carrier-managed programs or multi-location franchise networks is a strong plus
Someone who sees a compliance gap as a problem to fix, not just a number to report
Organized enough to track a network and focused enough to act on what you find
A clear communicator who earns trust with franchise partners and carrier contacts alike
Comfortable giving direct feedback and following through to make sure it lands
Calm under pressure and consistent when things get complicated

Responsibilities

Serve as the operational liaison for carrier- and corporate-managed accounts
Communicate performance expectations, operational procedures, and trends to franchise locations
Attend assigned account and internal performance review meetings
Maintain and update performance metrics on a weekly basis
Identify and support franchise locations that need operational improvement
Maintain and manage the Guild Quality tracker
Coordinate franchise follow-up in line with established procedures
Monitor 4-Hour Onsite Inspection compliance reporting
Review files for missing or incomplete documentation
Provide coaching when compliance gaps lack documented justification
Own USAA reinspection tracking, responses, and reimbursement requests
Manage reinspection work in real time
Distribute quarterly USAA reinspection performance data and notifications
Help prepare materials and data for USAA bi-weekly performance review meetings
Pull and analyze audit, rejection, and mitigation review reports
Identify assignments stalled in key operational statuses
Report on assignments aging over 90 days, sorted oldest to newest