Franchise Operations Manager

Modern Performance + Recovery Brands•San Diego, CA

12h•$95,000 - $112,000•Hybrid

About The Position

Franchise Operations Manager Compression Health | San Diego, CA (field-based, local travel to stores) | Full-time About Compression Health Compression Health provides expert-fitted compression garments and soft bracing to patients, athletes, and wellness-minded consumers. We're an early-stage franchise concept building toward a national network. The Role You'll be the operational backbone of the franchisor team, reporting directly to the President. This is a ground-floor role: you'll write the procedures, train the franchisees, audit the standards, and lead improvement projects — then own those systems as the network scales.

Requirements

2+ years in healthcare operations, clinic administration, DME, or multi-unit healthcare/retail
Proven ability to write clear process documentation
Strong project management — you can run a multi-month workstream against external deadlines
Coaching disposition: you can hold a standard without damaging the relationship
Based in San Diego with ability to travel regularly to local stores
Comfortable wearing multiple hats on a small, fast-moving team

Nice To Haves

Experience training staff in a clinical or retail setting
Healthcare accreditation experience
Franchise or multi-unit brand-standards experience

Responsibilities

Own the operations manual — SOPs, work instructions, and job aids covering patient intake, claims documentation, and store workflows
Keep procedures current as payer requirements, products, and systems change
Improve and standardize processes as the network grows — identify what isn’t working and drive the fix
Design and deliver training for franchise owners and store staff
Support new-store openings end to end — pre-opening readiness, on-site launch, post-launch follow-up
Define training content and partner with the MPR brands training team on production and delivery
Audit stores for adherence to brand operating standards; document findings, coach through corrections, re-verify
Escalate systemic issues to the President with a clear recommendation
Coach franchisees on operating best practices proactively, not only when something is out of standard
Own routine data operations and record hygiene in Niko Health
First-line support for franchisee system questions
Maintain and report the operational scorecard; surface trends and underperformance to the President