Franchise Implementation Consultant

PAR Technology • New Hartford, NY

7d • $60,000 - $70,000 • Remote

About The Position

As a Franchise Implementation Consultant, you'll play a critical role in helping franchise organizations successfully adopt and scale the PAR OPS platform. Partnering closely with clients and cross-functional teams, you'll guide implementations from planning through deployment, ensuring projects are delivered on time, within scope, and with exceptional quality. As a trusted advisor and subject matter expert, you'll help franchise operators maximize the value of PAR OPS while driving adoption, operational efficiency, and long-term success. You'll also collaborate closely with Support and Technical Services teams to ensure a seamless transition from implementation to ongoing support. This role is ideal for someone who combines hospitality expertise, technical aptitude, and strong client-facing consulting skills to deliver outstanding customer outcomes.

Requirements

• Proven ability to manage multiple priorities and projects simultaneously
• Strong analytical, troubleshooting, and problem-solving skills
• Ability to clearly communicate technical and financial concepts
• Comfortable navigating ambiguity and adapting to changing priorities
• Excellent written and verbal communication skills with both technical and non-technical audiences
• Hospitality industry experience in a management capacity highly preferred
• 4 year technical degree or equivalent related experience highly preferred
• 1+ year of experience working with restaurant back-of-house technology highly preferred
• Strong project, operational, and time management capabilities
• Effective training, facilitation, and presentation skills
• Confidence leading customer-facing discussions and solution reviews
• Consultative mindset with a focus on process improvement
• Experience with application design, database tools, and restaurant technology solutions (preferred)
• Ability to collaborate effectively across cross-functional teams
• Highly organized, detail-oriented, and self-motivated
• Capable of managing multiple customer engagements simultaneously

Responsibilities

• Lead franchise customers through successful PAR OPS implementations, from planning and configuration through deployment and adoption
• Partner with Project Managers and cross-functional teams to deliver projects on time, within scope, and with a high-quality customer experience
• Facilitate client meetings, training sessions, and solution reviews while serving as a trusted advisor throughout the implementation lifecycle
• Assess customer operational and technical requirements, recommending solutions that support business goals and growth
• Configure, test, and validate software solutions to ensure successful rollouts across franchise networks
• Proactively identify and resolve project risks, implementation challenges, and customer issues
• Drive a seamless transition from implementation to ongoing support through strong documentation, communication, and stakeholder alignment
• Contribute to continuous improvement by sharing customer insights, enhancing training resources, and supporting product feedback initiatives
• Provide customer support and participate in scheduled after-hours support rotations as needed

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree