Franchise Development Operations Specialist (Bilingual KOR/ENG)

H Mart•Carlstadt, NJ

22h

About The Position

Franchise Operations Specialist works for the success, consistency, and growth of our franchise locations. This role is a blend of hands-on training, quality control, and strategic project management. Your primary mission will be to ensure that every franchise store operates at peak efficiency while strictly adhering to H Mart’s corporate standards and procedures. As the key link between corporate headquarters and franchise owners, you will analyze store performance, lead the implementation of new systems, and develop comprehensive training programs for store staff. Whether you are managing a new store opening or optimizing an existing location’s workflow, your focus will be on maintaining the high-quality standards that define our brand.

Requirements

Bachelors or better in Business Administration, Hospitality and Resort Management
3-5 years of experience in operations, project management, or a related field, preferably in the F&B industry
Deep understanding of operational processes and best practices in the F&B industry
Proficiency in operations management software and tools
Excellent leadership, communication, and problem-solving skills
Ability to manage multiple projects simultaneously and meet deadlines.

Responsibilities

Monitor the operational status of franchise stores and promptly address issues that arise in day-to-day operations
Ensure consistent application of the company’s operational standards and procedures across all franchise locations
Analyze operational processes in franchise stores and propose optimization strategies to enhance efficiency
Monitor operational performance metrics and identify areas for improvement based on data analysis
Lead the standardization of operational procedures and support their effective implementation across all franchise stores
Provide training and support for the successful adoption of new operational systems and procedures
Plan and manage key operational projects, including new store openings, system rollouts, and other major initiatives
Collaborate with cross-functional teams to achieve project goals
Develop and deliver training programs to enhance the operational skills of franchise store staff
Provide ongoing support to maintain consistency and quality in franchise operations

Benefits

Health, Dental & Vision insurance / EAP (Employee Assistance Program) per company policy
401 (k) Retirement Plan with up to 5% match per company policy
Life Insurance and AD&D (Accidental death & Dismemberment) per company policy
BTA Insurance (Business Travel Accident Coverage)
Company provided lunch
Paid-time off (PTO) and Paid Holidays per company policy
Celebration & Condolence Benefits per company policy
Employee Discount Program (5%)
Holiday Gift certificates per company policy
FSA (Flexible Spending Account) per company policy
DCFSA (Dependent Child Care Spending Account) per company policy