Franchise Business Performance Coach

Right At Home•Omaha, NE

21h•Hybrid

About The Position

Right at Home is looking for an experienced Franchise Business Performance Coach. In this position, you will contribute to the growth of successful and sustainable home care franchise businesses by building strong professional relationships with franchisees and offering solid business coaching. The company's mission is to improve the quality of life for those they serve, and this role helps achieve that mission by lending leadership experience, proactive problem-solving abilities, success in small business, and coaching skills. Right at Home values its employees and offers a casual work environment, hybrid work availability, flexible time off, parental leave, and competitive pay. They use the EOS approach to business, emphasizing transparency and accountability. Candidates must be authorized to work in the United States without sponsorship.

Requirements

B.A. in Business Administration, or equivalent years of directly related experience
5+ years successful experience as a regional or branch manager, home/healthcare/hospice/senior services industry preferred
Multi-site operational/management experience
Experience with account management
Business and finance management
Consultative coaching skills
Customer focus and experience

Nice To Haves

Experience working in a franchise system preferred but not required

Responsibilities

Consistently upholds and demonstrates the Right at Home core values: Authentic, Accountable, Collaborative, Integrity and Approachable
Use interpersonal and negotiation skills to inspire and motivate Franchisees based on their business goals and personal motivations by establishing credibility and pushing appropriate "hot buttons"
Act as a Right at Home brand ambassador and represent the strategic vision and objectives of the Corporate Office
Engage with internal team members through various communication channels, focusing on dialogue, active listening, sharing best practices, identifying improvement opportunities, and brainstorming
Leverage collaboration, teamwork, and dependability to contribute to a positive team culture
Find creative ways to build strong, positive working relationships with all owners in assigned portfolio, including those that are hesitant to engage
Set annual goals with owners and proactively adapt coaching to support the achievement of those goals
Prepare for and facilitate effective support calls, state meetings and in-person site visits and document in the CRM key items discussed including all assigned action items
Field client, staff and consumer feedback calls for assigned portfolio and document in the CRM escalating as needed to the appropriate SME
Initiate, track and evaluate individual Growth Plans that drive consistency and improves performance to meet or exceed quarterly minimums and/or facilitate a discussion to sell, mutually terminate or close
Plan, organize, and facilitate successful Performance Group meetings both virtually and in-person
Equip Franchisees with the knowledge, tools, resources, and confidence to make business decisions and execute the Right at Home business model
Understand Corporate resources and programs, then proactively work with owners to leverage those resources and programs to meet business goals
Execute diverse tactics to engage Franchisees in coaching, resources, and corporate initiatives based on their preferences and business needs
Participates in special projects and performs other duties as assigned