Franchise Business Consultant/Office Growth Manager

SBS Services Group (SSG) • Loveland, CO

11h • $58,656 - $65,000 • Hybrid

About The Position

Stratus Building Solutions is seeking a bilingual English/Spanish Franchise Business Consultant to join our team. Fluency in both English and Spanish is required for this position. This is a full-time, primarily in-office role that combines franchise development, office administration, customer service, and operational support. This individual will serve as a key point of contact for prospective and existing Unit Franchise Owners, clients, and our internal team while helping ensure the regional office operates efficiently and professionally. The ideal candidate is highly organized, relationship-focused, comfortable with sales, and able to shift between administrative responsibilities, franchise owner support, client needs, and operational priorities as business needs evolve.

Requirements

• Fluent bilingual communication skills in English and Spanish are required.
• Strong verbal and written communication skills in both languages.
• Strong organizational skills with the ability to manage multiple priorities and deadlines accurately.
• Comfortable conducting presentations, building relationships, and participating in a consultative sales process.
• Strong customer service mindset and ability to professionally navigate concerns and difficult conversations.
• Detail-oriented with strong follow-through and accountability.
• Comfortable working independently while collaborating closely with a team.
• Ability and willingness to travel locally to client locations and work outside normal business hours when operational needs require.

Nice To Haves

• Previous experience in administration, operations, customer service, sales, account management, or franchise support preferred.
• Proficiency with Google Workspace and CRM systems; familiarity with HubSpot, LinkedIn, and social media platforms is a plus.

Responsibilities

• Conduct franchise opportunity presentations, manage prospective franchisee follow-up, and assist with the disclosure, onboarding, and closing process for new Unit Franchise Owners.
• Build trusted relationships with Unit Franchise Owners and provide ongoing business support, coaching, training, and development.
• Support new franchisee onboarding, required documentation, training completion, insurance compliance, renewals, and franchise records.
• Serve as a primary point of contact for the regional office by answering incoming calls, greeting visitors, scheduling appointments, and appropriately routing client and franchise inquiries.
• Process and maintain account-related documentation, including new accounts, transfers, cancellations, credits, franchisee supply invoices, and other operational records.
• Review franchise statements, customer payments, invoicing information, and collection concerns, collaborating with franchisees, leadership, and accounting to resolve discrepancies.
• Manage franchise supplies, uniforms, chemicals, starter kits, inventory, and general office resources.
• Support local marketing initiatives, social media, review generation, events, and other efforts to grow Stratus' presence in the community.
• Assist with client retention and operational needs, including quality inspections, customer concerns, account transfers, new account startups, first cleans, and follow-up as needed.
• Identify and sell additional service opportunities to existing clients, including special services and account increases.
• Support quarterly franchise reviews and franchise owner development by helping identify opportunities for improved service, customer relationships, employee management, and business growth.
• Maintain accurate and timely records within Stratus systems and CRM platforms.
• Collaborate closely with the Regional Director, Franchise Business Consultants, Sales, Accounting, and other team members to support the needs of the regional business.
• Stay informed on commercial cleaning industry trends, products, services, and best practices.
• Take on additional administrative and operational responsibilities as business needs require.

Benefits

• Salary $58,656 - $65,000/annual (the compensation includes OTE for base plus commission potential)
• 401(k) and company matching
• Bonus/commission opportunities
• Competitive salary
• Health, dental, and vision insurance
• Paid time off (subject to eligibility): Sick, Vacation, Holiday, Bereavement, FMLA, Parental Leave
• Parental leave
• Training and professional development
• Phone allowance
• Car allowance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed