Franchise Business Coach (FBC)

The Glass Guru Enterprises•Plano, TX

4d•Hybrid

About The Position

The Franchise Business Coach (FBC) role at The Glass Guru is for individuals who want to combine their expertise in business operations, sales, marketing, and training with a fast-growing franchise organization. The Glass Guru, headquartered in Plano, Texas, is seeking a passionate coach to positively impact the lives of others and contribute to the company's growth. This role is central to the Franchise Business Support & Development Department, operating in a fast-paced and multi-faceted environment. The FBC will assist in developing successful, compliant, and profitable franchise locations, supporting The Glass Guru's mission, vision, and values through excellence, innovation, integrity, leadership, customer service, respect, trust, open communication, understanding, flexibility, and effectiveness.

Requirements

Minimum of three (3) years of experience in franchise support, coaching, consulting, management, or related field.
Strong interpersonal, effective listening, and communication skills.
Demonstrated and successful ability to lead, motivate, and create mutually beneficial relationships to influence positive change.
Ability to combine patience and persistence to troubleshoot issues and problem-solve.
Proficient in Google Based Apps/G-Suite software and Microsoft Office products including working knowledge of Excel.
Confident, articulate, and professional speaking abilities.
Ability to multi-task, apply critical thinking skills, and provide the highest level of service both internally and externally.
Bachelor’s degree in a related field or equivalent experience.
Ability to engage in a wide variety of business discussions and quickly learn new and/or complex industry or business concepts.
Must have a current driver’s license and a clean driving record.
Must provide a minimum of three (3) professional references reflecting a strong moral character.
Must be a confident and positive team-oriented person motivated to aid in overall organizational growth.
Willingness to travel as needed.

Nice To Haves

Experience in marketing, sales, business development (coaching), training, team building, and/or operations.
Business acumen.
Growth Mindset and passion for business.
Franchise Business Coaching Experience in the B2C Field Services Industry.
Passion for positively impacting business owners.
Strong leadership skills.
Previous franchise business ownership and/or home services franchise support experience.

Responsibilities

Provide centralized support and serve as the liaison for assigned Franchise Owners.
Participate in internal meetings to stay current on company goals and objectives.
Maintain oversight of financial performance for assigned Franchisees to ensure continued success.
Coach and support Franchisees with benchmarked store growth and revenue KPIs.
Engage in proactive ongoing support to locations to promote profitability and success.
Communicate effectively with Franchisees on outstanding business development and support issues or requests.
Respond to all submitted support tickets routed to the franchise business coach and obtain answers and solutions timely.
Ensure follow-up to completion on requests submitted for franchise locations.
Assist with franchise development standards and core competency training.
Prepare monthly reports, data compilation, and analysis for assigned franchisees.
Formulate and execute project action business plans and provide internal updates.
Guide new Franchisees through the Franchise Initiation & Development Process.
Identify the need for higher-level franchisee support and communicate with assigned leadership accordingly.
Participate in the development and delivery of system standards training, regional trainings, workshops, national conventions, E-learning, and on-site training.
Maintain consistent contact and communication with all assigned franchise owners through various modalities.
Serve as a conduit to achieve satisfactory resolution of customer complaints addressed to corporate for active franchisees.
Provide balanced communication and support on behalf of the Legal, Compliance, and Admin departments with Franchisees to ensure collection of all monies owed, documentation required, and compliance with contractual terms.
Support the integrity and protection of the brand and uphold all brand standards.
Perform other duties as requested or required, potentially including assignments in other departments or job classifications.
Collaborate and manage projects with shared services and departments within the Franchise Business Development Department.
Work collaboratively within a team as well as independently with a Franchise Owner.