Franchise Business Coach

bodenvy Corporate•Lockhart, FL

19h•$75,000 - $90,000•Hybrid

About The Position

Bodenvy is a growing aesthetics and wellness franchise organization focused on helping franchise owners build successful, sustainable businesses while delivering an exceptional client experience. We are seeking an experienced Franchise Business Coach to serve as a trusted advisor, performance coach and accountability partner to our franchise owners. This is not simply a franchise support role. The Franchise Business Coach will work directly with franchisees on a daily basis to analyze performance, identify opportunities, solve problems and help owners execute against clear financial and operational goals. The position will also play an important role in helping new franchisees move from site selection through development, buildout, pre-opening, opening and early-stage operations.

Requirements

3+ years of experience in franchise operations, franchise business coaching, multi-unit operations, business consulting or a comparable operating role.
Strong business and financial acumen, including the ability to read and interpret a P&L.
Experience using KPIs and financial data to improve business performance.
Experience coaching or influencing business owners, managers or senior operators.
Strong analytical, organizational and problem-solving skills.
Excellent written and verbal communication skills.
Ability to manage multiple franchisees, projects and priorities simultaneously.
Comfortable having difficult conversations and holding business owners accountable.
Strong follow-through and attention to commitments and deadlines.
Ability to work effectively with internal teams and outside partners.
Ability to work from our Maitland office four days per week.
Ability to travel periodically.

Nice To Haves

Previous Franchise Business Coach or Franchise Business Consultant experience.
Experience in a multi-unit franchise organization.
Retail franchise experience is strongly preferred.
Experience supporting the complete new-unit development lifecycle—from site selection through construction/buildout, pre-opening, grand opening and post-opening stabilization.
Experience working with real estate brokers, architects, contractors, construction-management firms and other partners involved in opening retail locations.
Experience managing or coordinating multiple locations through different stages of development.
Experience in med spa, aesthetics, wellness, fitness, healthcare, beauty, hospitality or another consumer-service business.
Experience in a high-ticket consultative sales environment.
Bachelor's degree in business, finance, operations or a related field is preferred but not required.

Responsibilities

Serve as the primary business coach and trusted advisor for an assigned portfolio of franchise owners.
Maintain frequent, structured communication through coaching sessions, business reviews and regular interaction.
Develop a strong understanding of each franchisee's business, market, goals and performance challenges.
Establish measurable action plans and hold franchisees accountable for execution.
Identify underperforming locations early and develop performance-improvement plans.
Identify best practices from successful locations and help replicate them throughout the system.
Help franchisees improve revenue, profitability and overall business performance.
Review franchisee P&Ls and operational performance.
Coach franchisees on the key financial drivers of their businesses.
Monitor and analyze important KPIs, including: Revenue, Lead volume and response, Appointment booking and show rates, Consultation close rate, Average transaction value, Sales productivity, Cost of goods, Labor expense, Marketing effectiveness, Customer experience, Profitability.
Translate data into specific actions that improve performance.
Coach franchisees and their teams on lead management, sales execution, follow-up and conversion.
Help franchisees establish annual, quarterly and monthly business goals.
Work with franchise owners and the marketing team to evaluate marketing and lead performance.
Help franchisees understand lead quality, conversion and marketing ROI.
Support execution of approved marketing programs.
Coach franchisees on community marketing, referral development, partnerships and other local business-development opportunities.
Help identify whether performance gaps originate from marketing, sales or operational execution.
Support franchisees through the site-selection process in coordination with approved real estate partners.
Help evaluate prospective locations from an operational and business perspective.
Coordinate communication among franchisees, Bodenvy and outside real estate, construction and development partners.
Help facilitate the process from lease execution through design, permitting, construction and buildout.
Monitor project timelines, milestones and dependencies and help identify issues that could delay openings.
Coordinate with architects, contractors, construction-management partners, equipment providers, technology vendors and other partners as appropriate.
Support franchisees through pre-opening activities including staffing, training, marketing, technology, vendors, equipment and operational readiness.
Maintain visibility into pre-opening milestones and help ensure franchisees are prepared to open.
Provide increased coaching and support during the first several months after opening.
Monitor early performance and help new locations establish strong operating, sales and management disciplines.
Coach franchisees on implementing Bodenvy operating systems, standards and best practices.
Help improve staffing, scheduling, productivity and location management.
Reinforce proper use of company systems, technology, SOPs and reporting tools.
Identify operational bottlenecks and work with franchisees and internal teams to develop solutions.
Establish clear expectations, action items and deadlines.
Follow up consistently on commitments and address missed expectations.
Escalate significant performance, development or compliance concerns when appropriate.
Work closely with internal team members and outside partners across areas including: Operations, Marketing, Sales, Training, Finance, Technology, Franchise development, Real estate, Construction, Vendors and suppliers.
Periodically visit franchise locations for coaching, operational assessments and performance improvement.
Visit developing locations when appropriate.
Participate in new-location openings and company events.
Conduct structured business reviews and document resulting action plans.