Franchise Account Manager

TRUE NORTH LLC•East Liverpool, OH

5d•Onsite

About The Position

myFranchise Bookkeeper, a True North Company, is seeking a full-time, salaried exempt Franchise Account Manager. This role is designed for detail-oriented accounting professionals who enjoy direct client interaction, problem-solving, and contributing to the success of small businesses. As a Franchise Account Manager, you will act as a trusted financial partner to franchise business owners nationwide, combining accounting expertise with client relationship management. Your responsibilities will include helping franchisees understand their financial performance, improve decision-making, and maintain financial organization. You will work closely with entrepreneurs and franchise operators, becoming an expert in franchise-specific bookkeeping and financial operations. This position is ideal for individuals who excel at building relationships, working independently, and making a tangible impact on client success within a dynamic and expanding organization.

Requirements

Bachelor's degree in Accounting, Finance, or related field preferred; Associate degree with significant bookkeeping experience also considered.
QuickBooks Online experience required.
Strong understanding of bookkeeping, reconciliations, financial reporting, and month-end close processes.
Strong Excel or Google Sheets skills.
Excellent communication, organization, and follow-up abilities.
Ability to maintain confidentiality and manage sensitive financial information professionally.

Nice To Haves

QuickBooks Online ProAdvisor certification strongly preferred.
Experience managing multiple clients or working in franchise accounting environments is a plus.

Responsibilities

Serve as the primary bookkeeping and financial contact for a portfolio of franchisee clients.
Build strong client relationships through responsive communication and proactive support.
Help franchise owners understand their financial statements and business performance.
Manage daily bookkeeping activities in QuickBooks Online, including sales, expenses, payroll, AP/AR, and reconciliations.
Close monthly financials accurately and on time by the 5th business day each month.
Prepare and review financial statements, cash flow reports, and franchise-specific reporting packages.
Lead monthly financial review calls with franchisees to discuss trends, profitability, expenses, and operational performance.
Translate financial data into clear, actionable business insights for non-financial business owners.
Provide guidance that helps franchisees make informed financial decisions.
Maintain compliance with franchise system accounting standards and reporting requirements.
Identify opportunities to improve efficiency, streamline workflows, and leverage automation tools.
Collaborate with internal leadership and Network Managers on complex accounting situations and escalations.