Framing Associate

Michaels Stores

1d•Onsite

About The Position

The Framing Associate at Michaels is responsible for building customer relationships and creating memorable custom framing solutions for their art. This role involves assisting customers with shopping, helping them find products, and maintaining a safe, clean, and clutter-free store environment. Key responsibilities include adhering to Standard Operating Procedures (SOPs), executing personal design principles to build customer relationships and create custom framing solutions, and delivering sales and production results. The associate must complete framing orders with high quality and on time, maintain the ready-made frame department, and provide friendly customer service. Additionally, the role supports shrink and safety programs, interacts respectfully with others, participates in truck un-load and stocking processes, operates the cash register, and assists with Omni channel processes.

Requirements

basic computer skills
basic measuring skills
ability to operate the framing equipment and glass cutter
regular bending, lifting, carrying, reaching and stretching
ability to move throughout the store
ability to remain standing for long periods of time
lifting heavy boxes and frames
accessing high shelves by ladder or similar equipment

Nice To Haves

retail experience
Experience selling products and/or services to customers

Responsibilities

Adhere to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to applicable laws and requirements; execute Company policies and standards
Embrace and execute personal designer by using Elevated ABC Deliver to build relationships with all customers while creating Custom Framing solutions.
deliver sales and production results
Complete framing orders with a high degree of quality and on time
Maintain the ready made frame department and other assigned areas including SISO and Directed Replenishment
Deliver friendly customer service; help customers shop and find what they are looking for; provide a well merchandised and in-stock store for the customer to shop
Follow Standard Operating Procedures (SOPs) and Company programs
Support shrink and safety programs
Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image and serves as a role model for others
Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget
Operate cash register and execute cash handling to standards
Acknowledge customers, help locate product and provide solutions
Assist with Omni channel processes
Other duties as assigned