Fractional Slate Captain

Human Capital Education•Chicago, IL

3d•$85,000 - $105,000•Remote

About The Position

The Fractional Slate Captain serves as a fractional on-demand Slate captain for partner institutions that need dedicated Slate expertise without hiring a full-time role of their own. Acting as an interim or ongoing extension of a partner's team, the Fractional Slate Captain owns the day-to-day operation of one or more partner Slate instances-providing expert guidance across every functional area of Slate, keeping critical processes running, and advancing day-to-date needs based on each partner's goals. Depending on partner needs, this role may support a single institution on a full-time basis or serve several partner institutions part-time (typically no more than three/four), and may either stand in as a partner's acting Slate Captain or augment and support an existing Slate team at the partner. When not fully committed to dedicated engagements, the Fractional Slate Captain contributes to Human Capital's broader Slate practice through providing Slate consulting to other partners across implementations, training, audit, and support and managed services.

Requirements

Well-rounded Slate knowledge and abilities, including several areas of mastery
Strong knowledge of processes and strategy in one or more of the Slate lifecycles – enrollment, student success and advancement
Highly organized with an aptitude for working in a constantly changing environment and adapting changing priorities. This means being able to take on multiple projects, prioritize effectively, manage your time to meet deadlines, and eagerly tackle work across Slate projects
Accountable with strong attention to detail. Able to balance working independently with the good judgement to decide when to update stakeholders or escalate a problem.
Experience with and/or belief in the importance of customer service as a foundational aspect of business success. You enjoy going the extra mile to make things right and people happy.
Posses a client-centric attitude to listen with empathy and the ability to explain both technical and non-technical concepts and issues
Minimum of two years as a Slate Captain or in an equivalent role
Bachelor's Degree, plus 3+ years of professional work experience, or 5-7 years of professional work experience in higher education/CRM systems

Responsibilities

Act as the interim or ongoing Slate Captain for client partners in need of dedicated support, either with single institution or fractionally across multiple partner institutions
Own day-to-day operations within partner Slate instances as defined by each partner, whether as the sole acting Slate Captain or augmenting existing partner staff and Slate resources
Plan and execute Slate activities scoped to the needs and priorities of each partner institution (e.g. performing Cycle Prep, updating Applications, Queries, Reports, Deliver, Forms, Events, Workflows, Rules, etc.)
Provide expert guidance and hands-on Slate expertise across all required functional areas of Slate and in support of all Slate lifecycles
Provide training and support as needed to the partners staff that work in various roles within the Slate environment