FQHC Enhanced Care Manager
About The Position
Involves providing non-clinical support, guidance and assistance for patients and families as they navigate through complex healthcare environments. Primary goals are to increase patient satisfaction, and to optimize care and outcomes. Acts as a communication liaison to understand the patient's non-clinical individual needs, desires, and concerns. Guides the patient and family to a broad range of services, amenities, and information to promote healing and ensure satisfaction with the patient care experience. Experienced professional who knows how to apply theory and put it into practice with in-depth understanding of the professional field; independently performs the full range of responsibilities within the function; possesses broad job knowledge; analyzes problems / issues of diverse scope and determines solutions. Serves as a non-clinical resource and liaison for patients and their families. Assists with navigating all aspects of the healthcare system. Uses knowledge of the unit or clinic to resolve issues and identify ways to increase patient satisfaction. Collaborates with department managers to meet patient expectations, achieve quality outcomes and build a patient focused culture.
Requirements
- Experienced professional who knows how to apply theory and put it into practice with in-depth understanding of the professional field.
- Independently performs the full range of responsibilities within the function.
- Possesses broad job knowledge.
- Analyzes problems / issues of diverse scope and determines solutions.
Responsibilities
- Provide non-clinical support, guidance and assistance for patients and families navigating complex healthcare environments.
- Increase patient satisfaction and optimize care and outcomes.
- Act as a communication liaison to understand the patient's non-clinical individual needs, desires, and concerns.
- Guide patients and families to a broad range of services, amenities, and information to promote healing and ensure satisfaction with the patient care experience.
- Serve as a non-clinical resource and liaison for patients and their families.
- Assist with navigating all aspects of the healthcare system.
- Use knowledge of the unit or clinic to resolve issues and identify ways to increase patient satisfaction.
- Collaborate with department managers to meet patient expectations, achieve quality outcomes and build a patient focused culture.
Benefits
- Total compensation
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
