FQHC Enhanced Care Manager

UCSF•San Francisco, CA

1d•$54,500 - $115,500

About The Position

Involves providing non-clinical support, guidance and assistance for patients and families as they navigate through complex healthcare environments. Primary goals are to increase patient satisfaction, and to optimize care and outcomes. Acts as a communication liaison to understand the patient's non-clinical individual needs, desires, and concerns. Guides the patient and family to a broad range of services, amenities, and information to promote healing and ensure satisfaction with the patient care experience. Serves as a non-clinical resource and liaison for patients and their families. Assists with navigating all aspects of the healthcare system. Uses knowledge of the unit or clinic to resolve issues and identify ways to increase patient satisfaction. Collaborates with department managers to meet patient expectations, achieve quality outcomes and build a patient focused culture.

Requirements

Experienced professional who knows how to apply theory and put it into practice with in-depth understanding of the professional field.
Independently performs the full range of responsibilities within the function.
Possesses broad job knowledge.
Analyzes problems / issues of diverse scope and determines solutions.

Responsibilities

Providing non-clinical support, guidance and assistance for patients and families as they navigate through complex healthcare environments.
Increase patient satisfaction, and to optimize care and outcomes.
Acts as a communication liaison to understand the patient's non-clinical individual needs, desires, and concerns.
Guides the patient and family to a broad range of services, amenities, and information to promote healing and ensure satisfaction with the patient care experience.
Serves as a non-clinical resource and liaison for patients and their families.
Assists with navigating all aspects of the healthcare system.
Uses knowledge of the unit or clinic to resolve issues and identify ways to increase patient satisfaction.
Collaborates with department managers to meet patient expectations, achieve quality outcomes and build a patient focused culture.