Fountain Worker - Starbucks Lobby - Steady Extra (Flamingo LV)
About The Position
The primary responsibility of the Fountain worker is to accurately handle cash register transactions and ensure guests are greeted cheerfully and prepare food & beverage per guest's request. This role involves providing fast, friendly, professional, and responsive customer service, accurately inputting orders, handling financial transactions, preparing drinks and food items according to recipes and guidelines, and maintaining stock levels and cleanliness of the work area. The position also requires assisting co-workers and management, participating in training, and resolving guest complaints. Basic food preparation and service are also part of the duties.
Requirements
- Must have 6 months previous cash handling experience.
- Work requires effective communication in English, both verbal and written form in a professional manner.
- Must present a neat and professional appearance.
- Work requires attention to detail and accuracy.
- Work requires interactions with customers, public and co-workers.
- Work requires use of a computer and/or cash register.
Responsibilities
- Provides fast, friendly, professional and responsive customer service to restaurant guests and staff.
- Engages in friendly conversations with guest whenever possible using the 10/5 Rule: 10 feet – make eye contact and smile, 5 feet - greet and speak to guest.
- Accurately inputs all orders into the POS terminal.
- Accurately posts all transactions on the POS terminal giving correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities.
- Makes drinks to order in accordance with established recipes and time guidelines.
- Delivers product to customer in timely manner.
- Maintain high levels of customer service at all times.
- Thanks guests for their patronage.
- Maintain appropriate level of stock items in area.
- Assist in maintaining display cases and pastry par levels.
- Keeps designated working area clean and organized and assists in maintaining cleanliness of surrounding areas, and condiment areas in accordance with established health and safety standards.
- Assist all co-workers as needed.
- Assist Management in getting food product to customer.
- Assist in training new Fountain Counter Persons and new Management staff during their training period.
- Responsible for periodic cleaning tasks assigned by Management.
- Attend mandatory meetings and training classes as assigned.
- Resolve guest complaints expeditiously and inform Management of the complaints.
- Prepare or serve menu items, such as sandwiches or salads.
- Basic food preparation and service.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
