Fountain Worker Lead - Starbucks Lobby - Steady Extra (Flamingo LV)

Caesars Entertainment•Las Vegas, NV

4d•Onsite

About The Position

The Lead Fountain Worker contributes to store success by ensuring service experience standards are met and always surpassed during the shift. An additional component of this job is to assist management with daily operating procedures such as maintaining quality store operations, accurately handling cash register transactions, maximizing financial contributions and directing team member development.

Requirements

Must have 6 months previous barista experience, Starbucks experience preferred.
Work requires effective communication in English, both verbal and written form in a professional manner.
Must present a neat and professional appearance.
Work requires attention to detail and accuracy.
Work requires interactions with customers, public and co-workers.
Work requires use of a computer and/or cash register.
Previous experience training baristas.
Fast-paced environment, multiple tasks to be handled under time constraint.
Must be able to handle heavy business volume and sensitive situations relating to staff and guest problems, in a timely manner.
Must be able to grasp, hold, reach, bend, push-pull, and/or lift up to 50 lbs.
Nevada Health Card.

Responsibilities

Trains new Fountain Workers on Starbucks & Caesars service & processes.
Follows and directs others to follow store policies and procedures for operational flow at each station.
Ensures all company policies, store operating standards, and procedures are communicated effectively and maintained and followed in a consistent manner.
Organizes work throughout the store in a manner that facilitates efficient customer service and profitable operations.
Follows health, safety and sanitation guidelines for all products.
Performs and directs others to complete the cleaning and operational tasks in accordance with the store duty rosters.
Follows and directs others to follow standards for merchandising, stocking, rotating and storing all products.
Provides quality beverages, whole beans, and food products consistently for all guests by adhering to all recipe and presentation standards.
Follows health, safety, and sanitation guidelines for all products.
Places orders and performs special projects to assist with shift operations.
Ensure all cash handling and cash register functions are performed in an accurate and consistent manner.
Ensure proper types and amounts of materials, supplies, and merchandise are ordered and stocked.
Accurately handle cash register transactions and maintain a balanced drawer.
Operate a cash register as business demands depending on breaks, call outs, high business volumes, in a supportive role to Fountain Workers on duty.
Acts as a role model while providing guidance and training to team members on all performance expectations
Ensure team members adhere to the meal and break policies.
Demonstrate and ensure all Starbucks standards are followed.
Communicates store and associate concerns to the Store General Manager in an effective manner.
Successfully completes and implements Advanced Store Training.
Trains and develop team members to demonstrate all Starbucks customer service standards, operating standards, and Spotlight on Service behaviors.