Fountain Attendant

Rivers Casino Careers•Schenectady, NY

17h•Onsite

About The Position

Provides friendly and efficient customer service to guests according to established Marketplace policies and service standards. This role involves taking drink orders, serving food, clearing tables, and preparing specialty beverages. The Fountain Attendant is responsible for ensuring customer satisfaction, maintaining a clean workstation, and adhering to all established procedures, including cash handling and alcohol awareness guidelines.

Requirements

Six Months or more of customer service experience (food and beverage industry preferred)
18 Years of age or older
Must be alcohol and food handler certified
Requires prolonged periods of standing and walking
Ability to read, write and communicate verbally in English
Ability to perform basic math
Ability to understand the concept of cash handling, making change and counting it back to customers
Ability to obtain and maintain all necessary licensing
Requires the use of cash registers, calculators, and credit card machines
Ability to communicate with Team members and guests
Ability to be a TEAM player
Ability to successfully fulfill the pre-employment process
Ability to work flexible shifts and days of the week including holidays

Responsibilities

Engages in friendly conversation with customers in line.
Helps all guests regardless of where they are seated and brings food to guests when available.
Works in assigned area, taking drink orders, presenting drinks to customers, clearing tables, and serving food.
Fills customer orders in a friendly, prompt, and accurate manner, suggesting popular items and upselling.
Checks identification to ensure customers are using their own players cards.
Operates cash register following established cash handling procedures.
Preps and prepares food orders, working with production staff to make food for the restaurant.
Prepares specialty coffee/smoothies at specialty outlet.
Maintains a clean and organized workstation.
Inspects guest identification to ensure guest meets legal age limit for alcohol possession/consumption.
Monitors guest alcohol consumption and acts according to established alcohol awareness program guidelines.
Cleans and stocks food prep areas, dining area and workstations.
Performs all duties as assigned.