Fountain Associate - GCM

Lindt & Sprüngli (Canada), Inc•San Francisco, CA

1d•Onsite

About The Position

Ghirardelli, part of the Lindt & Sprüngli Group, aims to be the top choice for premium chocolate, driven by a commitment to 'Making Life A Bite Better'. The company supports personal and professional growth, recognizing the impact of each employee. Ghirardelli's Restaurant and Retail division has grown significantly over 48 years, with over 700 colleagues, and seeks to be America’s #1 premium chocolate company. Employees are considered the face of the company and ambassadors of the brand. The Lindt & Sprüngli Group, a global leader in premium chocolate for over 180 years, operates 12 factories and sells products through 41 subsidiaries and 620 stores globally. The group reported sales of CHF 5.92 billion in 2025 and emphasizes a culture of community, mutual support, and empowering employees to grow and shape a sustainable future. They are committed to being a responsible 'employer of choice' and building trust and innovation.

Requirements

Strong oral and written communication skills
Ability to work with little or no supervision
Ability to work with a diverse work team and meet adversity with professionalism
Ability to manage time effectively
Ability to maintain a smile, pleasant demeanor and provide Superior Guest Service
Must be 18 years old

Nice To Haves

High school diploma preferred

Responsibilities

Provide exceptional Guest service
Maintain detailed knowledge of all products, pricing, and Company History
Utilize knowledge of products and pricing to satisfy guest inquiries and create up-sell opportunities
Follow Food Safety guidelines and maintain all table tops, serve ware, floors and trash receptacles in a clean and sanitary condition
Keep all Fountain and Condiment supplies both on the sales floor and behind the Fountain Area stocked and in good condition
Maintain the storerooms, coolers, and freezers in a clean and orderly fashion
Clean windows and mirrors when they appear smudged or soiled or when directed by a Supervisor/Manager
Maintain Guest and Employee Washing Facilities in good working order and in a clean, sanitary condition
Properly Set Up, Maintain, and Break Down Fountain Area
Replenish toppings and various fountain items throughout the day as needed and minimize or eliminate food waste
Maintain the proper level and all required ice cream flavors
Keep knowledge level current of all fountain products and their required preparation
Work as a “Topper" or “Scooper" as needed
Perform “Semi-Table Service" function as part of overall Guest Satisfaction