Founding Solutions Engineer

Recruiting From Scratch • San Francisco, CA

3d • Remote

About The Position

As a Founding Solutions Engineer, you'll own end-to-end customer implementations and ERP integrations while serving as the technical bridge between customers and the internal engineering team. This is an opportunity for an early-career technical professional who wants significant autonomy, customer ownership, and hands-on exposure to complex enterprise integrations while helping build the company's implementation function from the ground up.

Requirements

• 2–4 years of experience in Solutions Engineering, Technical Implementation, Integration Engineering, Technical Consulting, or similar roles
• Experience owning customer-facing technical implementations from kickoff through go-live
• Experience serving as a primary technical point of contact for customers
• Experience working with enterprise software integrations
• Experience working with ERP systems or legacy enterprise applications
• Experience with APIs, SFTP, data mapping, ETL, or similar integration technologies
• Experience troubleshooting customer-facing technical issues
• Strong project management and stakeholder coordination experience
• Experience working closely with engineering teams
• Experience translating customer requirements into technical specifications
• Experience operating in fast-moving or startup environments preferred
• Strong ownership mentality and willingness to take responsibility for implementation outcomes
• Ability to operate independently with limited structure
• Strong technical problem-solving skills
• Strong written and verbal communication skills
• High attention to detail around data quality and system behavior
• Hands-on experience with REST APIs
• Hands-on experience with SOAP APIs
• Experience working with SFTP
• Experience working with flat files and CSV data
• Experience with data mapping and transformation
• Experience troubleshooting system integrations
• Experience using Postman or similar API testing tools
• Ability to read and interpret API documentation
• Ability to independently investigate integration failures
• Experience with ERP integrations
• Familiarity with systems such as Infor, Epicor, or similar legacy ERP platforms
• Understanding of webhooks and event-driven integrations
• Understanding of ETL and data synchronization workflows
• Ability to work with large volumes of customer data
• Strong understanding of data integrity and data hygiene
• Ability to identify discrepancies between source and destination systems
• Ability to evaluate integration architecture tradeoffs
• Technical fluency sufficient to communicate effectively with software engineers
• Ability to translate business requirements into technical integration specifications
• Ability to troubleshoot production integration issues
• Strong understanding of enterprise software integration patterns
• Bachelor's degree in Computer Science, Engineering, Mathematics, or related technical field preferred
• Strong technical education preferred
• Equivalent practical technical implementation or engineering experience accepted
• Excellent written and verbal communication skills
• Strong customer-facing communication ability
• Exceptional ownership and accountability
• Strong project management skills
• High attention to detail
• Strong organizational skills
• Ability to manage multiple implementation priorities
• Strong troubleshooting and problem-solving instincts
• Comfortable communicating with both technical and non-technical stakeholders
• Ability to explain complex technical concepts clearly
• Strong sense of urgency
• Highly proactive working style
• Comfortable operating independently
• Comfortable taking ownership without extensive structure
• Strong collaboration with engineering teams
• Ability to manage difficult customer situations professionally
• Strong stakeholder management ability
• Comfortable giving and receiving feedback
• Low-ego and highly collaborative working style
• Strong learning ability
• Comfortable working with ambiguous or poorly documented systems
• Strong interest in solving real-world technical problems
• Excited by high-ownership startup environments

Nice To Haves

• Familiarity with EDI preferred

Responsibilities

• Own end-to-end customer implementations from kickoff through production go-live
• Serve as the primary technical point of contact throughout customer implementations
• Lead ERP integration projects that typically run approximately 60 days from kickoff to launch
• Work directly with customers to understand their technical environments and integration requirements
• Evaluate customer ERP systems and identify integration requirements and potential technical blockers
• Build and maintain integrations between customer ERP systems and the company's platform
• Work with legacy ERP systems such as Infor, Epicor, and similar enterprise platforms
• Work with REST and SOAP APIs to connect customer systems
• Work with SFTP, EDI, flat files, CSV files, and other data exchange mechanisms
• Perform data mapping between customer systems and internal platform schemas
• Use Postman to test APIs, troubleshoot integrations, and validate data flows
• Read and interpret API documentation and independently investigate integration issues
• Diagnose integration problems where API responses may indicate success but the expected business action does not occur
• Triage and resolve customer integration support issues
• Work with webhooks, ETL processes, and data synchronization workflows
• Translate customer technical requirements into clear specifications for the integrations engineering team
• Act as the technical liaison between customers and internal engineering teams
• Coordinate implementation timelines, technical dependencies, and stakeholder communication
• Identify data integrity and data hygiene issues during customer onboarding
• Work with customers to resolve data quality and mapping discrepancies
• Evaluate technical tradeoffs between different methods for syncing large volumes of customer data
• Build repeatable implementation processes and technical playbooks
• Create documentation for recurring integration workflows and troubleshooting procedures
• Improve the company's implementation methodology as the customer base scales
• Help establish best practices for customer onboarding and technical delivery
• Take ownership of customer issues from investigation through resolution
• Communicate technical risks, blockers, and project status clearly to customers and internal stakeholders
• Work closely with engineering to escalate and resolve complex technical issues
• Balance customer needs with scalable technical solutions
• Operate with high autonomy in a fast-moving startup environment
• Contribute to improving internal tooling, processes, and implementation infrastructure
• Help build the foundation for a scalable Solutions Engineering organization

Benefits

• Competitive equity package
• Opportunity to join a rapidly growing Series A AI company
• Founding-level ownership over customer implementations
• Opportunity to build implementation processes and playbooks from the ground up
• High autonomy and direct impact on customer success
• Exposure to complex ERP and enterprise integrations
• Opportunity to work closely with engineering and company leadership
• Remote-first working environment
• Limited travel requirements
• Opportunity to develop deep expertise in enterprise integrations and technical customer delivery
• Strong opportunity for career growth as the company scales

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level