Founding Operations Manager

Vocca • New York City, NY

1d • Onsite

About The Position

Our team shared’s mission is deploy AI agents to transform how patients and doctors connect We believe healthcare shouldn’t be defined by missed calls, endless waiting lines, and overwhelmed staff. Patients and professionals deserve better. Vocca builds AI voice agents that answer every call instantly, schedule and reschedule appointments, and free up staff to focus on what matters most: care. Already trusted by 3500+ providers, we’re transforming the patient–provider relationship, one call at a time. Want to shape the future of healthcare? Join us ! Discover our company culture and values Here is a product Demo Meet the team Article on our seed round of 5,5M$ Context We've validated strong product-market fit in France (600+ practices, 22x YoY growth), and we're now entering the US market, starting from the East Coast out of our New York office. Our Founding AE and our CEO are already signing the first US logos. We need a founding operator to deploy those clients, make them successful, and own everything on the account except sales. This is greenfield: no local playbook, no US ops team yet. You report directly to the CEO and work hand in hand with the Founding AE. Your Mission Deploy and make Vocca's first US clients successful (everything but sales: implementation, success, account management) to reach approx. 1M ARR deployed in your first year, while building the foundations of a replicable US ops function.

Requirements

• Native or fully bilingual English with a genuine US customer-facing culture (US/Canadian/UK native, or European with 4+ years in the US).
• You're hands-on with product and AI: you've integrated AI into your daily work, played with Zapier/no-code, and gotten your hands into a product.
• Strong product affinity is required.
• Founder mentality: resourceful, a doer, comfortable in the mess, and you structure things as you go.
• Business sense: you understand a client's business and position yourself as a partner to improve their ROI.
• Smart and a fast learner, from a strong track record (great companies and/or schools).

Nice To Haves

• You've already worked in early-stage SaaS.
• Affinity or curiosity for healthcare.

Responsibilities

• Deploy and implement clients
• Configure and bring signed accounts into production (setup, integration, go-live).
• Own time-to-go-live and a high successful-deployment rate.
• Own the post-sale (« everything but sales »)
• Support, success and account management on the first US practices, so the Founding AE stays focused on hunting.
• Drive retention and satisfaction on early accounts.
• Build the US ops playbook
• Document onboarding, configurations and processes to make the function replicable and scalable.
• Be the founding operator
• Ramp fast on the product, work hands-on, and operate without a ready-made playbook in an early-stage US environment.

Benefits

• Compensation : approx. $100k base
• Founding team equity
• Comprehensive health coverage : medical, dental, and vision insurance.
• Employer-sponsored plans : Vocca contributes to the base plan, with partial support for dependents.
• Retirement savings : access to a 401(k) plan.
• Flexible time time off : unlimited PTO, including vacation, holidays, and sick days.
• Professional expenses : work-related expenses reimbursed in line with Vocca’s company policy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed