Founding Enterprise Account Manager
About The Position
We’re looking for a Founding Account Manager to own and grow our most strategic accounts. Reporting directly to the VP of Sales, you’ll be the first dedicated AM at Recall.ai, responsible for making sure our biggest customers deploy, expand, and stay. This role is about retention and growth, not admin. You’ll own a portfolio of 10–15 high-ACV accounts. Companies like Salesforce, HubSpot, ClickUp, and Fireflies, and your job is to make sure they go from signed to fully deployed, and from deployed to expanded. You’ll build the AM function from the ground up: the account tiers, the health signals, the churn playbook. None of it exists yet.
Requirements
- 4–7 years in a technical, customer-facing role. SE → AM, CSM → AM, or equivalent at a dev-tools or API company
- Commercial ownership: you’ve had a renewal quota, expansion target, or NRR goal
- Technical credibility with engineering buyers: You can hold your own on APIs, webhooks, and data pipelines without the SE bailing you out
- A specific story about an account you saved before it flagged at-risk
- Experience driving adoption inside complex orgs: navigating the gap between the buyer who signed and the team that deploys
- Experience working at a startup with fewer than 50 people
- At least 2+ years of tenure at one company, not a series of short stints
- Strong judgment and adaptability; comfortable building without a playbook
Responsibilities
- Report to the VP of Sales; own a portfolio of 10–15 strategic accounts (high ACV, underdeployed, or competitively exposed)
- Get Salesforce, HubSpot, and Fireflies to full deployment. Navigate internal politics, unblock engineering teams, make the integration ship.
- Build a 90-day churn early warning system from scratch. Own the signals, the cadences, the process
- Stay close enough to accounts to catch competitive threats before they become decisions
- Turn top account usage patterns into a replicable playbook for other strategic accounts
- Cross-sell new features and products as a natural extension of the relationship, not a separate motion
- Partner with AEs on account handoffs and build the knowledge-transfer process that makes them work
- Identify patterns across accounts and feed them back into messaging, product, and sales strategy
Benefits
- 100% covered health, dental, and vision
- Breakfast, lunch, and dinner covered
- Ubers/Waymos to and from office covered
- Unlimited PTO
- Relocation assistance if not already in SF
- Computer and workspace stipend
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
