Founding Controller, Product & Customer Operations
About The Position
Synthetic is building a software product to simplify the financial operations of software businesses, handling everything from contracts and billing to payments and bookkeeping. The software companies they serve currently struggle with fragmented systems like QuickBooks, Stripe, and numerous spreadsheets. Synthetic offers a rebuilt, integrated solution for contracts, accounting, billing, invoicing, and payments, enhanced with agents for automating busywork. This approach ensures accurate numbers by owning all systems that touch them and provides a visually appealing interface. The company has recently secured $10M in funding from investors such as Khosla Ventures and Tobi Lütke, and is focused on building a successful company, operating in-person in their San Francisco office six days a week, with flexibility on hours. This is the first dedicated accounting hire for Synthetic, coinciding with the product launch. The role is a "wear-all-the-hats" position encompassing customer service, AI quality control, process building, and product research. The position reports directly to the founder. The core responsibility is to ensure customer operations run smoothly and nothing falls through the cracks as the company moves quickly and its systems evolve. This involves bridging the gap with customers when systems are functional but poorly explained, and manually handling processes not yet automated (like customer onboarding) until they can be engineered. The role also includes building business processes for customer support on the fly. The job is expected to change significantly every quarter, with the notable perk that bank reconciliations are already fully autonomous.
Requirements
- A CPA.
- Controller experience at a software company.
- Fluency in ASC 606.
- Experience with billing, invoicing, and accrual bookkeeping for software businesses.
- Ability to ensure clients love you.
- Experience with "vibe coding" a few things you're happy to show off.
Responsibilities
- Ensure customer operations run smoothly and nothing falls through the cracks.
- Bridge the gap with customers when systems are functional but poorly explained.
- Manually handle processes not yet automated until they can be engineered.
- Build business processes for customer support on the fly.
- Perform customer service.
- Conduct AI quality control.
- Build processes.
- Conduct product research.
- Run real SaaS books.
- Manage billing, invoicing, and accrual bookkeeping for software businesses.
Benefits
- Health benefits
- Visa sponsorship for exceptional candidates
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What This Job Offers
Job Type
Full-time
Career Level
Senior
