Foster Supervisor

Arizona Humane Society • Phoenix, AZ

4d • Onsite

About The Position

The Arizona Humane Society is seeking a dedicated and motivated Foster Supervisor to join our team at our Papago Park Campus. This position is scheduled Sunday, Monday, Wednesday, and Thursday from 7:00 a.m. to 6:00 p.m. and plays a vital role in advancing AHS's core values of Innovation, Compassion, and Excellence. If you are a passionate leader looking to make a meaningful impact on the lives of the Valley's most vulnerable animals, we encourage you to continue reading and learn more about this rewarding opportunity.

Requirements

• High school diploma / GED
• Minimum two years of experience in a leadership role.
• Minimum two years of experience in a customer service role.
• Experience in veterinary field required. Ability to perform health checks, TPR exams, and vaccinations required.
• Must be able to handle animals in all conditions and be able to train co-workers and volunteers in job duties and safe animal handling.
• Must have excellent attention to detail, and be able to solve complex problems with the ability to balance multiple priorities.
• Able to flourish in a high-volume, fast-paced, ever-changing environment.
• Possess excellent customer service and interpersonal skills and be able to resolve conflict.
• Able to speak, read and write English.
• Proficiency with Microsoft Word, PowerPoint, Excel, Teams, Zoom, Outlook, and Explorer; able to learn other software programs as necessary.
• Proficiency with or ability to learn/use Chameleon software (for use with animals in a shelter environment).

Responsibilities

• Facilitate coaching, training, and feedback for the team, ensuring day-to-day efficiencies.
• Work alongside the team to model and teach veterinary technical skills, matchmaking, and foster support.
• Provide an excellent experience for Foster Heroes, the Foster Team, and the pets served.
• Promote and support a culture of innovation, compassion, and excellence with a positive, can-do attitude.
• Oversee and assist in the daily coordination and assignment of staff duties and responsibilities.
• Ensure the department is adequately staffed to meet peak demands while maintaining high levels of customer service.
• Partner with Foster Manager to recruit, engage, and retain Foster Heroes.
• Provide excellent customer service internally and externally, while also offering escalated support with escalated Foster Heroes.
• Develop budgets and estimate costs.

Benefits

• Competitive salary
• Generous PTO program
• Up to 8 paid holidays per year
• 401(k) with employer contribution
• Medical, Dental and Vision Plans
• Employment with AHS may qualify you for the Public Service Loan Forgiveness (PSLF) program!
• Discounts on veterinary services and other pet perks!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED