Foster Manager

Arizona Humane Society•Phoenix, AZ

5d•Onsite

About The Position

The Arizona Humane Society is seeking a full-time Foster Manager to work Monday – Friday, 8:00 am – 5:30 pm at our Papago Park Campus. If you are passionate about animal welfare, thrive in a fast-paced environment, and love building strong relationships, continue to read more now.

Requirements

High School Diploma or equivalent required.
Must have a valid driver's license and an acceptable driving record to be insured as an AHS driver.
2–4 years of leadership experience driving customer service excellence, optimizing operations, and developing and analyzing programs for continuous improvement.
Demonstrated track record in leading large teams and coaching and developing leaders.
Highly skilled in interpersonal communication, conflict management, and fostering positive relationships.
Must be able to operate in a fast-paced and complex operations environment.
Exhibits strong communication abilities, including oral, written, and public speaking skills.
Able to develop budgets and estimate costs.

Nice To Haves

Bachelor's degree preferred.
Certified Animal Welfare Administrator (CAWA) certification preferred.
Animal welfare experience preferred.

Responsibilities

Leads all aspects of the foster program, ensuring alignment with organizational goals while delivering exceptional customer service both internally and externally.
Partners closely with cross-functional teams to implement program improvements, enhance foster engagement, and improve animal outcomes.
Develops and trains staff and volunteers on medical and customer service protocols.
Tracks program data, monitors outcomes, and drives strategies to reduce length of stay.
Navigates emotionally complex situations, maintains a solutions-oriented mindset, and works effectively with a diverse group of people and animals.
Oversees daily operations of the foster program, including medical scheduling and owned animal programs.
Leads recruitment, onboarding, and retention efforts for foster volunteers in collaboration with the marketing team.
Supervises and develops staff, ensures appropriate staffing levels, manages employee relations, and conducts performance evaluations in partnership with Human Resources.
Manages the foster budget, prepares regular reports with actionable recommendations, coordinates foster appreciation initiatives, and leads responses to urgent cases to place pets quickly into foster homes.