Foster Care Manager

Seattle Humane • Bellevue, WA

7d • Onsite

About The Position

The Foster Care Manager position is a management role responsible for oversight of the Foster Care Program. The manager is responsible for ensuring high quality care of these pets, overseeing program changes, and development of new foster initiatives. The Manager is the direct supervisor of the Foster Care Coordinators and provides coverage and guidance. The Foster Care Manager also oversees our SPOT Program, working with Foster Coordinators for day-to-day operations and overseeing program development and expansion. The Manager is also the direct supervisor for all Foster Volunteers; a group of around 700 active households. This position works closely with all team and department leaders to support the mission, goals, and long-term plans of Seattle Humane. This position also requires a high level of communication skill and empathy.

Requirements

• At least 2 years working in an animal welfare setting
• 1 year supervisory or managerial experience
• Excellent oral communication skills
• Able to write clearly and listen effectively
• Possess the organizational and planning skills to determine work priorities and schedules
• Experience working with volunteers and members of the public
• Able to complete Mental First Aid Certification
• Experience supervising staff
• Basic knowledge of animal health, behavior and nutrition
• Basic knowledge of Word and Excel; must be familiar with Outlook environment, internet use and e-mail; experience with databases and data entry helpful
• High school graduate or GED required
• Communicates clearly and concisely, both orally and in writing
• Comfortable administering medications and injections
• Can solve problems and make clear decisions quickly
• Has good attention to detail
• Produces accurate work despite frequent interruptions
• Negotiates, organizes, and manages multiple and complex projects
• Focuses on strategic goals and objectives and how they impact daily work
• Is sensitive to other opinions, perspectives or cultures
• Offers excellent customer service (internal and external)
• Can have difficult conversations with staff and volunteers regarding placement and euthanasia in a sensitive manner
• Comfortable in dealing with angry, confused, distraught and/or upset people
• Exhibits initiative and motivation in performing all duties
• With or without accommodation has good senses of hearing, vision, and smell (to distinguish between various odors)
• With or without accommodation stands for long periods of time and walks quickly
• With or without accommodation can have good dexterity and reflexes especially when restraining or moving an animal
• May lift and carry at least 50 pounds with or without accommodation; crouch and bend at the waist and kneel; must be able to control dogs up to 200 pounds when on a leash

Nice To Haves

• Experience managing a budget preferred
• At least one year employment at an animal shelter or related professional experience handling animals is preferred

Responsibilities

• Manages population of animals in foster care in order to provide high quality individualized care
• Communicates with other program leadership for pathway planning and population management
• Oversee the day to day operations of the SPOT Program
• Reviews foster program and SPOT program procedures to create efficiency and opportunities for growth
• Sets foster priorities and capacity goals with input from other operational teams and the Senior Operations Manager; Adoption, Foster, Shelter Care
• Oversees the program’s on and off campus volunteers in order to support the needs of the current and projected animal population and the staff team
• Advances team goals by focusing on strategic recruitment, retention, and advancement of volunteers
• Creates training plans, materials, and tracking processes for volunteers in order to meet the needs of the population of pets needing foster
• Oversees the staff training and specialization opportunities
• Oversees special projects and events that involve foster care
• Prepares monthly reports and/or other data requested
• Creates and updates SOPS and Process documents as needed
• Fills in on coordinator tasks as needed to provide coverage
• Maintains appropriate files and records. Adheres to the files and records retention policy and procedures.
• Provides Manager on Duty coverage
• Supports other staff teams as needed
• Submits division budget requests; follows established annual budget amounts for assigned division accounts.
• Other duties as assigned.

Benefits

• Health, dental, vision and more
• 3 weeks paid time off + 10 paid holidays
• 403b with employer match

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED