Foster Care Case Manager

Health Connect America • New Bern, NC

9d

About The Position

As a Foster Care Case Manager at Health Connect America, you will oversee a caseload of children and families in the foster care system, coordinating individualized services and supporting each child’s safety, stability, and well-being. The work is relationship-driven and detail-oriented, with a focus on consistent care and long-term outcomes. You will communicate and collaborate with foster parents, biological families, service providers, internal teams, and external agencies. The role also includes supporting foster parent recruitment, assessment, and ongoing engagement.

You will ensure that services and documentation meet Health Connect America, state, and Council on Accreditation standards, meet required timelines, and contribute to continuous improvement. Success requires organization, adaptability, clear communication, proactive problem-solving, and attention to detail while balancing urgent needs with longer-term planning.

Pinnacle Family Services, part of Health Connect America, provides evidence-based therapeutic foster care and behavioral health services to at-risk youth in North Carolina and South Carolina. Its trauma-informed, relationship-focused approach supports children who have experienced trauma, loss, abuse, or neglect.

Requirements

• Must meet North Carolina Qualified Professional (QP) requirements under 10A NCAC 27G .0104.
• One of the following qualification combinations: a master’s degree in a human services field and 1 year of experience; a bachelor’s degree in a human services field and 2 years of experience; or a bachelor’s degree in a non-human services field and 4 years of experience.
• Current North Carolina license, including provisional license, or board-issued certification in a human services profession.
• Required experience must be full-time and supervised, serving children and adolescents with a primary mental health diagnosis; it may be accumulated before or after degree completion.
• Strong organization, adaptability, communication, problem-solving, and attention to detail.

Responsibilities

• Develop and implement individualized treatment and service plans focused on each child’s safety, stability, and well-being.
• Coordinate medical, educational, behavioral health, and social services to provide seamless, uninterrupted care.
• Serve as a central communication point for foster parents, biological families, service providers, and internal teams.
• Facilitate and support healthy interactions among children, foster families, and birth families.
• Monitor and assess each child’s progress and adjust care plans as needs change.
• Maintain accurate and timely documentation and case records in accordance with organizational and regulatory standards.
• Guide and support foster parents, providing resources to help create safe, nurturing home environments.
• Collaborate with internal teams and external agencies to coordinate services and meet requirements.
• Support foster parent recruitment, assessment, and ongoing engagement.
• Ensure services and documentation meet Health Connect America, state, and Council on Accreditation standards.
• Meet required timelines and contribute to continuous improvement efforts.

Benefits

• Flexible scheduling and a culture that values work/life balance.
• Employee Assistance Program, including 8 mental health counseling sessions annually.
• Paid time off and paid holidays for full-time employees.
• Medical, dental, vision, and voluntary insurance options.
• Health Savings Account with company contribution.
• Dependent Daycare Flexible Spending Account.
• Access to a Health Navigator.
• 401(k) Retirement Plan.
• Benefits Hub and Tickets at Work offering savings and perks.

What This Job Offers

• Job Type: Full-time