Foster Care Case Manager
About The Position
StepStone Family & Youth Services is seeking a compassionate, dedicated Case Manager who centers trauma-informed care and is committed to supporting children and families. The role coordinates and delivers individualized services that reflect each child’s and family’s strengths and needs. Through consistent engagement, service planning, and collaboration, the Case Manager helps ensure care is strengths-based, culturally responsive, and focused on safety, trust, healing, resilience, and overall well-being. The Case Manager partners with families, foster parents, and community providers to coordinate care, monitor progress, and advocate for youth. The role also helps families access resources, navigate services, and create stable, supportive environments. The position includes referral intake and screening, pre-admission coordination, payer and reimbursement discussions, referral-source relationship management, and compliance with company policies and regulatory requirements.
Requirements
- Bachelor’s degree in a human services field or nursing field.
- Valid driver’s license.
- Two years of experience in case management or a related discipline.
- Ability to communicate verbally and in writing.
Responsibilities
- Respond to calls from referral sources and potential clients, identify client needs, and consult with the Director of Clinical Management about the company’s ability to meet those needs.
- Complete viable referrals by arranging and conducting pre-screening assessments, preparing screening reports and case proposals, and completing related pre-admission paperwork.
- Obtain payment authorization and coordinate the availability of an appropriate treatment team.
- Oversee, direct, and supervise field staff assigned to assist with the pre-screening process.
- Access national, state, and company account information, including contract terms and prior payer agreements, as appropriate.
- Consult third-party representatives about benefit coverage, client financial responsibility, service authorization, and reimbursement procedures.
- Present company services, explain potential reimbursement options, and negotiate reimbursement levels with third-party payers.
- Notify referral sources of case acceptance and provide information about the clinical team responsible for the client’s case.
- Maintain knowledge of company services and resources and services available in the community.
- Help identify alternative community service sources when company services are not appropriate or available.
- Maintain relationships with referral sources and payer case managers, and seek referrals as appropriate.
- Record call outcomes and keep the SAR informed.
- Monitor referral-source satisfaction, track and report conversion ratios, and provide summary reports to management when requested.
- Work with up-line management to implement and maintain operational processes that ensure compliance with company policies, requirements, and regulatory mandates.
- Participate in the company’s mandatory HIPAA privacy practices and Business Ethics and Compliance programs.
- Participate in quarterly growth-planning meetings and activities, including discussions about staffing and recruitment needs.
- Participate in special projects and perform other duties as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
