Foster Care Case Manager

BrightSpring Health Services•Princeton, WV

About The Position

StepStone Family & Youth Services provides trauma-informed, youth-centered services to children and families involved in foster care. The Foster Care Case Manager supports children, youth, and foster families through individualized case management, advocacy, and service coordination to promote safety, stability, permanency, and well-being. The role calls for compassionate, organized, adaptable, and solutions-focused service using trauma-informed, strengths-based, and family-centered practices. The position involves developing and monitoring individualized case plans, coordinating services and community resources, conducting regular home visits, maintaining accurate and timely documentation, and supporting placement stability. The Case Manager collaborates with foster parents, biological families, schools, referral agencies, community providers, and multidisciplinary treatment teams to provide individualized support that addresses each youth’s needs and promotes healing and growth. StepStone Family and Youth Services, an affiliate of BrightSpring Health Services, provides residential and family services for children who need safer, more positive living environments. Services include connecting children and youth with foster families, foster care training, respite care, support services, and guidance for young adults transitioning from foster care to independent living.

Requirements

Bachelor’s degree in a human services or nursing field.
Valid driver’s license.
Two years of experience in case management or a related discipline.
Ability to communicate verbally and in writing.

Responsibilities

Receive and respond to calls from referral sources and potential clients, identify client needs, and consult with the Director of Clinical Management about the company’s ability to meet those needs.
Complete viable referrals by conducting prescreening assessments, preparing prescreening reports and case proposals, and completing related pre-admission paperwork.
Oversee, direct, and supervise field staff assisting with the prescreening process.
Access national, state, and company account information, including contract terms and prior payer agreements, as appropriate.
Consult with third-party representatives about benefit coverage, client financial responsibility, service authorization, and reimbursement procedures.
Present company services, explain potential reimbursement options, and negotiate reimbursement levels with third-party payers.
Notify referral sources of case acceptance and provide information about the clinical team responsible for the client’s case.
Maintain working knowledge of company services and resources and services available in the community.
Identify alternative community service sources when company services are not appropriate or available.
Maintain relationships with referral sources and payer case managers, and seek referrals as appropriate.
Record call outcomes and keep the SAR informed.
Monitor referral-source satisfaction, track and report conversion ratios, and provide summary reports to management when requested.
Implement and maintain operational processes with up-line management to support compliance with company policies, requirements, and regulatory mandates.
Follow and participate in the company’s HIPAA privacy practices and Business Ethics and Compliance programs.
Participate in quarterly growth-planning meetings and activities, including discussions of staffing and recruitment needs.
Participate in special projects and perform other duties as assigned.
Develop and monitor individualized case plans, coordinate services and community resources, conduct regular home visits, maintain documentation, and support placement stability.
Collaborate with foster parents, biological families, schools, referral agencies, community providers, and multidisciplinary treatment teams to support youth and families.