Foster Care Case Manager

Baptist Children's Homes of North Carolina•Charlotte, NC

About The Position

The Foster Care Case Manager performs duties related to the Foster Care Ministry, helping foster families and children in care function effectively while carrying out the ministry’s and agency’s policies, procedures, and programs. The work includes teamwork and group work, working with families according to developed plans, maintaining family and custodian contacts, connecting clients with community resources, and managing case records. The role recruits, licenses, trains, and supports foster families; coordinates conferences and plans of service; assists children and families with appointments and community resources; conducts home visits and psycho-educational groups; and maintains required documentation. The position works closely with foster parents, children, families, agency colleagues, and Division of Social Services social workers. Employees are expected to represent Baptist Children’s Homes of North Carolina professionally, comply with confidentiality and HIPAA requirements, and support BCH’s Christ-centered mission. The position reports to the Foster Care Supervisor.

Requirements

Minimum age of 23 years.
Bachelor’s degree in Human Services or a related field from an accredited university or accredited seminary.
Two years of experience with the population served.
Valid driver’s license and ability to operate an agency vehicle to transport children.
Ability to manage, plan, organize, implement, monitor, and maintain agency programs and adhere to accreditation standards and North Carolina licensing requirements.
Meet the general qualifications for employment in the institution’s personnel policies.
Respect cultural diversity and strive to create positive relationships with children.
Ability to read, write, and complete necessary documentation, and to present information and respond to questions effectively.
Ability to interpret written, oral, diagram, or schedule instructions and draw conclusions.
Ability to operate standard office machines and work with Microsoft Outlook, Excel, and Word.
Christian believer; submit an individual Statement of Faith, Acknowledgement, and Pledge as an employment requirement.
Comply with agency confidentiality policies and HIPAA regulations.

Responsibilities

Prepare for and participate in regular supervisory conferences, staff performance evaluations, and status updates with the supervisor.
Follow the job description, Program of Intentionalized Services, agency policies, procedures, and applicable licensing and accreditation standards.
Represent the agency’s philosophy, purpose, and programs professionally to groups, individuals, and referral agencies.
Work as a member of the foster home team, share relevant information, participate in team and staff meetings, and support effective team functioning and children’s daily care.
Research and conduct foster parent training as assigned, and provide leadership in creating and maintaining a therapeutic milieu.
Work closely with the Division of Social Services Social Worker and participate in the agency’s Performance Quality Improvement program as needed.
Facilitate FAC, admission, intake, transfer, and discharge conferences.
Lead child and family conferences and coordinate and implement Plans of Service and Plan of Service Reviews with families.
Recruit and license foster families, conduct foster home application studies, submit initial licensing and renewal paperwork, and conduct routine foster home visits.
Orient and train new foster parents and provide ongoing training to meet state, accreditation, and special-needs requirements.
Provide foster parents with regularly scheduled and emergency support, assist with problem-solving and crisis needs, and help secure community resources identified by the team.
Arrange family and emergency contacts, financial accounting, appointments, behavior-incident responses, consents, in-home plans, and reporting of medical, school, and other daily events.
Establish relationships with community resources and help families and custodians secure appropriate internal and external services.
Conduct psycho-educational groups on topics that may include peer pressure, social skills, anger management, independent living, communication, decision-making, chemical dependency, self-esteem, and group building.
Support medical, dental, and other appointments for youth in care.
Clarify BCH’s Family Systems approach to family work when family reunification is the goal.
Maintain current client files and case documentation, including admission documents, plans of service, reviews, summaries, crisis plans, outcome measurements, consents, progress notes, court reports, and aftercare plans.
Keep professional knowledge and skills current, apply them effectively, develop external support resources, and participate in Family Systems trainings.
Comply with agency confidentiality policies and HIPAA regulations concerning client and family information.
Operate standard office equipment and use Microsoft Outlook, Excel, and Word.