Foster Care Case Manager

StepStone Family & Youth Services•Clarksville, TN

13d

About The Position

StepStone Family & Youth Services is seeking a compassionate, dedicated Case Manager who centers trauma-informed care and supports children and families affected by trauma, adversity, and disrupted stability. The role coordinates and delivers individualized services that build on each child’s and family’s strengths and needs. Through consistent engagement, service planning, and collaboration, the Case Manager promotes safety, trust, healing, resilience, culturally responsive care, family empowerment, wellbeing, and community connection. The Case Manager partners with families, foster parents, community providers, referral sources, and payer representatives to coordinate care, monitor progress, advocate for youth, help families access resources, and support stable environments. The role also handles referral screening and pre-admission coordination, oversees field staff involved in screening, maintains referral and payer relationships, monitors referral outcomes and satisfaction, and supports operational compliance and growth planning. StepStone Family and Youth Services, an affiliate of BrightSpring Health Services, provides residential and family services for children and young adults, including foster-family connections, foster-care training, respite care, support services, and guidance for young adults transitioning to independent living.

Requirements

Bachelor’s degree in a human services or nursing field.
Valid driver’s license.
Two years of experience in case management or a related discipline.
Ability to communicate verbally and in writing.

Responsibilities

Respond to calls from referral sources and potential clients, identify client needs, and consult with the Director of Clinical Management about the Company’s ability to meet them.
Complete viable referrals by conducting pre-screening assessments, preparing screening reports and case proposals, and completing related pre-admission paperwork, including payment authorization and treatment-team coordination.
Oversee, direct, and supervise field staff assigned to assist with the pre-screening process.
Access relevant national, state, and company account information, including contract terms and prior payer agreements.
Consult with third-party representatives about benefit coverage, client financial responsibility, service authorization, and reimbursement procedures; present services, explain reimbursement options, and negotiate reimbursement levels.
Inform referral sources of case acceptance and identify the clinical team responsible for the client’s case.
Maintain knowledge of Company services and community resources, and help identify alternative community services when Company services are unsuitable or unavailable.
Maintain relationships with referral sources and payer case managers; seek referrals and record call outcomes for the SAR.
Monitor referral-source satisfaction, track and report conversion ratios, and provide summary reports to management when requested.
Work with up-line management to implement and maintain operational processes that comply with Company policies, requirements, and regulatory mandates.
Participate in the Company’s HIPAA privacy, Business Ethics, and Compliance programs.
Participate in quarterly growth-planning activities, including discussions about staffing and recruitment needs.
Participate in special projects and perform other duties as assigned.