Forwarding Account Representative - Hybrid in Dallas, Texas

Motorola Solutions•Dallas, TX

11d•Hybrid

About The Position

Motorola Solutions is seeking a Forwarding Account Representative to join their SCM division, which specializes in Skip Tracing, Forwarding, Data Skip, and Impound services. This role is crucial in connecting lenders and repossession agents to facilitate quicker and more compliant recoveries. The company emphasizes its people-first culture and offers competitive compensation, full benefits, and growth opportunities.

Requirements

Experience working in a fast-paced environment with a strong ability to multi-task and stay organized.
Ability to use multiple computer monitors.
Proficiency in inbound/outbound calls.
Entry-level data entry skills.
Strong computer skills and internet savvy.
Experience using Google Suite applications.
Strong communication skills fluent in English (reading, writing, speaking).
Reliable transportation to and from work.
2 years customer service in a call center environment.
High School Diploma or G.E.D.
Legal authorization to work in the U.S. indefinitely is required.

Nice To Haves

Strong attention to detail.

Responsibilities

Assisting Banks & Finance companies with delinquent auto loans by placing them out for repossession with our network of contracted agents.
Regular communication with banks and agents in the field.
Gather, analyze, or evaluate information from a variety of sources, such as court records, credit header data, people location software.
Use various location databases and software packages to locate vehicles subject to repossession (automatic license plate recognition software).
Work closely with repossession agents to coordinate activities.
Manage the repossession process for bank clients.
Work closely with bank employees.
Proactively monitor accounts and address a variety of issues.
Experience interacting with business clients via phone/email.